Smartsupp Live Chat & Chatbots Integration
OpenCart 3.0
Choose tutorial: OpenCart 3.0, OpenCart 2.0, Opencart 1.5
Download extension
Download extension 3.0 in .ZIP file.
Upload extension
- Extensions > Installer > Upload
- Upload the .ZIP, it will install automatically.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/w3RzIFrAjfpOAG7myvexuvURKuszsy1G.png)
Install extension
- Extensions > Extensions > select Modules > search for Smartsupp
- Now click Edit. If it is not possible click Install, refresh page and click Edit again.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/LRtSvNEtBjjZT52xfzhXQ89nhB0GqpvE.png)
Login to Smartsupp account
You can Create free account or Connect existing account.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/0WTRmYQRsFJtywvreHMWG203gD5FGOJb.png)
If all is ok you will see this page.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/xHdwbCf64pHlmLyEZYx1soKn0PQZPbvS.png)
Refresh cache
- Extensions > Modifications and click blue Refresh icon.
- Open home page of your site, refresh web browser and chat box will be visible.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/ulJhxgLGtgBSABdCiysEykoEuQkWAakC.png)
Known issues
There are some well-known issues in specific OpenCart versions which may affect the proper work of some functions. We provide you solutions for these versions below.
3.0.3.5, 3.0.3.6
There is a bug in these versions which disallows installed plugins to edit the website code (in our case: insert the Smartsupp code on the website). Possible solutions are:
- update OpenCart to version 3.0.3.7 or higher – the bug is fixed there
- use an older version of OpenCart (3.0.3.3 or lower) – the bug doesn't exist here
- technical people like developers are can edit the OpenCart's modification file according to this issue
OpenCart 2.0
Choose tutorial: OpenCart 3.0, OpenCart 2.0, Opencart 1.5
Download extension
Download extension 2.0 in .ZIP file.
Upload extension
- Extensions > Extension Installer > Upload
- Upload the .ZIP, it will install automatically. If not click Continue and wait for install to finish.
![](https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/5SZZiYINtsnrVkrroV5B1rXIlvVexrtu.png)
Install extension
- Extensions > Extensions > select Modules > search for Smartsupp
- Now click Edit. If it is not possible click Install, refresh page and click Edit again.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/1q8VapkljtkL5ffRossxCI14CtA5u6ri.png)
Login to Smartsupp account
You can Create free account or Connect existing account.
![](https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/oHq1k4jTLos1Kbm7NhPgd1HymCNh9beF.png)
If all is ok you will see this page.
![](https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/sB36qVbOyOwaimMFyWYPvuAaawJNhVmP.png)
Refresh cache
- Extensions > Modifications and click blue Refresh icon.
- Open home page of your site, refresh web browser and chat box will be visible.
![](https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/p7zohSvyqpvjfBEcEcnyk7oopXvI7Mgi.png)
OpenCart 1.5
Choose tutorial: OpenCart 3.0, OpenCart 2.0, Opencart 1.5
Download extension
Download extension 1.5 in .ZIP file.
Install extension
- Unzip the file. Upload folders admin + catalog to your server using FTP client.
- Extensions > Modules, search for Smartsupp Live Chat and click Install.
- Refresh page and now click Edit.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/wD128KEIyGFBK5Zk4g9ZQwge7gdZeN5x.png)
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/aNsvKQVYecJi0X7UHhy4XoRI7FgdsoW6.png)
Insert Smartsupp chat ID
Your code is in Smartsupp - Settings - Chat box - Chat code.
- Insert Smartsupp chat ID which is the single line code you see in Smartsupp Dashboard.
- Click Add Module and use same settings you see under #3 in screenshot and Save.
![](https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/kPCkvX8NgsKA172mX6Q4CbVDmo4kxvob.png)