Frequently Asked Questions: Clarify common customers concerns

How to disable automatic Smartsupp discarding in your Chrome / Edge browser?

If you are experiencing issues with your Chrome/Edge browser tab is discarding after some time and the Smartsupp is not updated (this is caused by the browser, since it needs too much RAM), we recommend following these steps, which will prevent this: 

  1. Here you can find a Chrome extension for Disabling automatic tab discarding (this extension can be used also in the Edge browser)
  2. Install the extension to your Google Chrome / Edge browser

After installing this extension:

  • tab discarding will be disabled for all Chrome / Edge browser tabs
  • it will automatically disable tab discarding even when you close or reopen your browser
Note: If you have more Chrome profiles, you have to install the extension separately for each of the profiles.


Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

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