How you reach us depends on your plan. Free accounts have a full set of self-service resources, while paid plans (SOLO, PLUS, EXPERT, and ULTIMATE) can also chat directly with our Customer Support team.
We've broken the article into a few sections:
I have a Free account
On the Free plan you can find answers anytime using our self-service resources:
Our Help center
The Smartsupp blog
Smarty, our AI chatbot, available on our website and in the Help Center
Note: Live Customer Support is available only on paid plans. To chat with our team, you'll need one of our packages.
I have a SOLO or PLUS package
With the SOLO or PLUS package (Legacy: Standard), you can contact our Customer Support whenever you have a question. Just use the chat in your Smartsupp dashboard — and all the self-service resources above are still available too.
I have an EXPERT or ULTIMATE package
As an EXPERT customer (Legacy: PRO), you get priority support from our team. Contact us through the chat in your Smartsupp dashboard, and use the self-service resources above anytime as well.
What's next?
Help center — browse guides and tutorials for every feature.
Smartsupp academy — learn how to get the most out of Smartsupp.
Smartsupp blog — tips, news, and best practices.
💡 Need more help? Contact our support team — we're happy to assist!