Frequently Asked Questions: Clarify common customers concerns

Can I remove the chat box logo?

No, it’s not possible to remove the chat box logo ("Powered by Smartsupp"). Thanks to the marketing value of the logo we are able to offer Smartsupp chat for a low price while maintaining high quality and continuously investing into development and improvements.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

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