Set the days of the week and the time ranges when your agents will be online. This feature is only available in the PRO package. Why...
This feature is only available in the PRO package. What are groups? Groups are a feature of Smartsupp, which is extremely useful when you have...
You can restrict the display of the live chat only for specific domains in Settings > General(1) > General(2) > Domain whitelist(3) Smartsupp will only...
In this article, you will find 4 ways to start Smartsupp automatically. Run Smartsupp when you start your browser Just open the Smartsupp dashboard in...
This feature is available only for accounts created before June 29th 2023. For more information, please contact support. Video recordings are only available in STANDARD and PRO packages....
Shortcuts are pre-designed texts that you use repeatedly and send with just one click. They can be for example greetings or answers to the most...
File types allowed in Smartsupp To protect you against potential viruses, harmful software or other dangerous files, Smartsupp allows only certain types of files to...
Why to use the Contact form? To always be able to reply to a customer’s message, we recommend using the Contact form in which the customers...
Discover how to easily keep up with and stay in touch with contacts through tagging.