List of browsers, in which you can use Smartsupp live chat & chatbots: Desktop Chrome 80+ Firefox 70+ Edge 80+ Opera 60+ Safari 11+ Tip: Smartsupp can also...
The visitor’s IP address is visible in the visitor info tab. New accounts have tracking of IP addresses disabled by default. You can choose to...
We take site performance very seriously and constantly optimize our script to improve load time. We also use various tools and services like CDN (content...
No, it’s not possible to remove the chat box logo ("Powered by Smartsupp"). Thanks to the marketing value of the logo we are able to...
Content Security Policy (CSP) is an added layer of security that helps to detect and mitigate certain types of attacks, including Cross Site Scripting (XSS)...
If you’re using Smartsupp, but also Google analytics on your website, maybe you’ve noticed that sometimes the number of visitors displayed in Smartsupp is different...
You will find the option to permanently delete your Smartsupp account in Settings > Account settings (1) > General (2) > Permanently delete your account (3)....
If you are experiencing issues with your Chrome/Edge browser tab is discarding after some time and the Smartsupp is not updated (this is caused by...
I have a Free account I have a Standard package I have a Pro or Ultimate package I have a Free account If you are using our...
We try to record all your visitors. However, there are several cases where your visitors might not be recorded: The recording is deactivated in settings...
In case you are trying to log in to the dashboard, and you can only see a blank page, it may be necessary to check...
Chat hidden in settings Make sure, that you don’t have the chat box hidden while offline(1), or completely hidden(2) in the Settings > Chat box...