Where to find Visitors? In the Visitors tab, you can see all of the people who are currently browsing your website. Warning: You might notice...
This feature is only available in STANDARD and PRO package. How to block a visitor? If they are still on your website, block them...
If you have a multilingual website and several agents on your live chat account, it might happen that each agent will want to have their dashboard in...
If GDPR requires that your website have a cookie policy and corresponding cookie banner to notify visitors of the cookies on your site, you should...
Shortcuts are pre-designed texts that you use repeatedly and send with just one click. They can be for example greetings or answers to the most...
File types allowed in Smartsupp To protect you against potential viruses, harmful software or other dangerous files, Smartsupp allows only certain types of files to...
In case you are trying to log in to the dashboard, and you can only see a blank page, it may be necessary to check...
Why to use the Contact form? To always be able to reply to a customer’s message, we recommend using the Contact form in which the customers...
Learn how to create a unified digital hub to keep all of your contacts organized, connected, and up-to-date.
Discover how to easily keep up with and stay in touch with contacts through tagging.
Please note this feature is currently under BETA testing. What can AI Reply Assistant help you with? Wondering how can AI Reply Assistant make...
Would it be beneficial to gather additional information about your contacts to enhance your conversion rate? Through the utilization of Contact properties, this becomes attainable,...
Gain insight into customizing your profile for an optimized user experience.