How to delete your account?

You will find the option to permanently delete your Smartsupp account in Settings > Account settings (1) > General (2) > Permanently delete your account (3).

Warning: By deleting your account, all of the data are immediately deleted. This action is irreversible.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

Supported browsers

List of browsers, in which you can use Smartsupp live chat & chatbots: Desktop Chrome 80+ Firefox 70+ Edge 80+ Opera 60+ Safari 11+ Tip: Smartsupp can also...

How to disable automatic Smartsupp discarding in your Chrome / Edge browser?

If you are experiencing issues with your Chrome/Edge browser tab is discarding after some time and the Smartsupp is not updated (this is caused by...

How can I contact Smartsupp support?

I have a Free account I have a Standard package I have a Pro or Ultimate package I have a Free account If you are using our...

Why can’t I see the recordings?

We try to record all your visitors. However, there are several cases where your visitors might not be recorded: The recording is deactivated in settings...