Not sure which Smartsupp plan is right for you? This guide will help you understand what each package offers and choose the best fit for your business.
Your Trial = Expert Plan
If you just signed up, you're on a 14-day free trial with full access to the Expert plan — our highest standard plan. No credit card needed.
This means you can already test chatbots, the AI Reply Assistant, team management, advanced statistics, and messaging via WhatsApp, Facebook, and email.
Tip: Make the most of your trial — explore the features before it ends. Some are only available on higher-tier plans.
Quick Guide: Which Plan Is for You?
Your situation | Recommended plan |
Just testing, very low traffic | FREE |
Solo entrepreneur, 1-person team | SOLO |
Small team, need chatbots & automation | PLUS |
Larger team, full control & API | EXPERT |
Enterprise, SLA & custom setup | ULTIMATE |
Plans in Detail
Free Package
A good starting point to try live chat. However, it comes with significant limitations:
25 conversations/month, 14-day history only
1 operator, no email addresses
No chatbots, no AI features, no statistics
No office hours, no support from Smartsupp
SOLO — from €14/mo
For solo entrepreneurs and one-person teams.
SOLO unlocks unlimited conversations, 1-year history, detailed visitor info, basic statistics with Google Analytics, office hours, customer satisfaction ratings, and 50 AI Reply Assists/month.
Includes basic automatic messages, but full chatbot workflows are only on PLUS and above.
1 operator · 3 email addresses · €14/mo (annual) · €20/mo (monthly)
PLUS — from €21/mo
For growing businesses that need automation.
Everything in SOLO, plus unlimited chatbots and automated workflows, workflow templates, multi-language chatbots, and 250 AI Reply Assists/month.
3 operators · 10 email addresses · 1-year history · €21/mo (annual) · €30/mo (monthly)
EXPERT — from €69/mo
For larger teams that need full control. This is the plan you get during the trial.
Everything in PLUS, plus:
Team features: agent groups, conversation assignment, limited access, team shortcuts
Analytics: full team statistics, visitor filters, automatic contact tagging
Tech: Chat Box API, JavaScript API, REST API (add-on), multi-language chat box
Support: priority support, individual account review
5+ operators (extra agent: €20/mo) · 50 email addresses · 3-year history · 500 AI Reply Assists/month
€69/mo (annual) · €99/mo (monthly)
ULTIMATE — from €239/mo
When standard plans aren't enough.
Everything in Expert, plus dedicated account manager, custom setup & integrations, SLA-backed support, individual team training, REST API included, and flexible billing (wire transfer).
Custom operator limit · annual billing only · from €239/mo
Save 30% on all plans with annual billing.
Mira AI — Add-on for Any Plan
Mira AI is an advanced AI shopping assistant add-on that enhances customer interactions by providing AI-driven responses. It supports FAQs, recommends products, and hands off to agents when needed. Mira AI can be trained on your content, scanned pages, and product feed (up to 50,000 products), and it uses natural language processing to deliver accurate responses.
From €16/mo (annual) · 100 AI conversations/month · available on all plans Mira AI also allows expandability to up to 1,000 AI conversations per month and supports scanning up to 20 pages for enhanced functionality.
How to Enable or Adjust Mira AI
You can enable or adjust Mira AI directly from your Smartsupp dashboard. Follow these steps:
Log in to your Smartsupp account.
Navigate to the Customize section.
Click on Mira AI.
Adjust your plan settings as needed. This process allows you to activate Mira AI or modify its settings to suit your business needs.
FAQs about Mira AI
Do I need both the base plan and Mira AI to use the AI features?
Yes, Mira AI is an add-on that requires a base plan to function. For example, you can combine the SOLO plan (€14/month) with the Mira AI add-on (€16/month) to access all features.
Can I expand the number of AI conversations included in Mira AI?
Yes, the Mira AI add-on allows you to expand the number of AI conversations from 100 to up to 1,000 per month.
Where can I find more information about Mira AI?
For more details, visit the Smartsupp Help Center or contact customer support.
Plan Comparison at a Glance
FREE | SOLO | PLUS | EXPERT | ULTIMATE | |
Price (annual) | €0 | €14/mo | €21/mo | €69/mo | from €239/mo |
Operators | 1 | 1 | 3 | 5+ | Custom |
Inbox | 25/mo | Unlimited | Unlimited | Unlimited | Unlimited |
History | 14 days | 1 year | 1 year | 3 years | 3 years |
Chatbots | — | — | Unlimited | Unlimited | Unlimited |
AI Reply Assists | — | 50/mo | 250/mo | 500/mo | Custom |
Email addresses | — | 3 | 10 | 50 | Custom |
Team features | — | — | — | ✅ | ✅ |
API access | — | — | — | Add-on | Included |
Ready to Choose?
Go to your Billing settings to upgrade. New to Smartsupp? See our account setup guide and installation instructions.
Have questions? Reach out to our support team.