You don't have to wait for visitors to reach out — you can start the conversation yourself. There are two main ways to do it: a pre-chat form and proactive messages.
Available in: the SOLO, PLUS, and EXPERT packages (Legacy: STANDARD, PRO).
We've broken the article into a few sections:
Pre-chat form
A pre-chat form lets visitors share some information — like their name or email — before they start chatting with you. It's a simple way to know who you're talking to from the first message.
💡 Learn how to set it up in Contact form.
Proactive messages
Proactive (automatic) messages start a conversation without waiting for the visitor to contact you first. You can have them appear on specific pages, or after a visitor has spent a certain amount of time on your website — a great way to offer help at just the right moment.
💡 Learn how to set them up in Automatic messages.
What's next?
Automatic messages — set up proactive messages and triggers.
Contact form — collect visitor details before the chat starts.
Contacts — manage the people who've contacted you.
💡 Need more help? Contact our support team — we're happy to assist!