Learn how to effectively work with the Dashboard to save you time and resources.


Seeking one place to collect all your contacts received via chatbots, contact forms, or manually from agents? Then the Contacts feature is exactly what you need.

Where to find Contacts?

You can find the Contacts in your navigation panel on the left of your dashboard. This section is available for all packages, only the PRO and Ultimate package can access the advanced features such as the export of contacts.

What are the Contacts features?

Which features can the Contacs offer to you in order to improve your user experience with the Smartsupp dashboard? It is easy filtering of your contacts, contacts sorting, fast copying of contact details, export, and contacts deleting. Let's discover it together :).

Filtering and searching

You can filter contacts by name, email, phone, and tags. Moreover, it is possible to combine filters in any way you wish. Searching field works if you enter at least 3 characters in the search box.

 Contacts sorting

Contacts are sorted by default by Last Updated. Thus, the contacts at the top of the table are the most recent, while the contacts at the bottom are old contacts that have not had any action for a while. You can sort the table from either the newest or the oldest contacts.

 Export of contacts to CSV

This feature is available only in the PRO and Ultimate package.


Since the export file contains all the contact information, you can export all your contacts to a CSV file. Then upload it to your marketing, mailing, or CRM system for further communication or marketing campaigns.

 Deletion of contacts

You can easily delete the contact by clicking on the three dots in the right corner. It is possible to edit the contact also there.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

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