Seeking one place to collect all your contacts received via chatbots, contact forms, or manually from agents? Then the Contacts feature is exactly what you need.
Where to find Contacts?
What are the Contacts features?
Which features can the Contacs offer to you in order to improve your user experience with the Smartsupp dashboard? It is easy filtering of your contacts, contacts sorting, fast copying of contact details, export, and contacts deleting. Let's discover it together :).
Filtering and searching
You can filter contacts by name, email, phone, and tags. Moreover, it is possible to combine filters in any way you wish. Searching field works if you enter at least 3 characters in the search box.
Contacts are sorted by default by Last Updated. Thus, the contacts at the top of the table are the most recent, while the contacts at the bottom are old contacts that have not had any action for a while. You can sort the table from either the newest or the oldest contacts.
Export of contacts to CSV
This feature is available only in the PRO and Ultimate package.
Since the export file contains all the contact information, you can export all your contacts to a CSV file. Then upload it to your marketing, mailing, or CRM system for further communication or marketing campaigns.
Deletion of contacts
You can easily delete the contact by clicking on the three dots in the right corner. It is possible to edit the contact also there.