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File sharing

File types allowed in Smartsupp

To protect you against potential viruses, harmful software or other dangerous files, Smartsupp allows only certain types of files to be sent.

List of the allowed file types:

'application/msword', // .doc
'application/vnd.openxmlformats-officedocument.wordprocessingml.document', // .docx

'application/vnd.ms-powerpoint', // .ppt
'application/vnd.openxmlformats-officedocument.presentationml.presentation', // .pptx
'application/pdf', // .pdf

'application/vnd.ms-powerpoint', // .pps

'application/vnd.openxmlformats-officedocument.presentationml.slideshow', // .ppsx
'application/vnd.ms-excel', // .xls
'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet', // .xlsx
'application/xml', // .xml
'text/plain', // .txt
'image/*', //all images
'text/csv', // .csv
'text/xml', // .xml
'video/mp4', // .mp4
'video/quicktime', // .mov

// .key

Maximum file size

The maximum size of the attachment in Smartsupp is limited to 20 MB.

Note: You can upload larger files to Google Drive or Dropbox and sent your customer a link via the chat.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

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