This feature is available in SOLO, PLUS and EXPERT package. (Legacy subscription: STANDARD and PRO.)
How to block a visitor?
If they are still on your website, block them in the conversation, click on the menu icon (1) and after that select block visitor (2). You can unblock a visitor the same way. The chat will disappear for the blocked visitor.
Block IP address
If you know the IP address of this visitor, it is possible to block the IP in the Settings (1) → Account settings (2) → Security and privacy (3) → Add IP address (4)
Be aware that spammers may use VPNs or multiple IP addresses to bypass IP blocking measures. To address this, it is recommended to combine IP blocking with other strategies, such as CAPTCHA or bot protection tools.
Tip: You can use asterisks (*) to block a bigger range of IP addresses. Some examples:
192.168.0.*
*.168.0.1
1*2.168.0.1
192.168.*
Note: In case you want to block IP addresses please enable the option IP address tracking in your dashboard. See it below:
