Learn how to effectively work with the Dashboard to save you time and resources.

Block visitor

This feature is only available in STANDARD and PRO package.


How to block a visitor?

If they are still on your website, block them in the conversation, click on the menu icon (1) and after that select block visitor (2). You can unblock a visitor the same way. The chat will disappear for the blocked visitor.

Block IP address

If you know the IP address of this visitor, it is possible to block the IP in the Settings (1) → Account settings (2) → Security and privacy (3) → Add IP address (4)

Tip: You can use asterisks (*) to block a bigger range of IP addresses. Some examples:






Note: In case you want to block IP addresses please enable the option IP address tracking in your dashboard. See it below:




Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

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