The contact form lets visitors leave their details so you can always get back to them — even after they've left your website. This guide explains why it's useful and how to set it up.
✅ Good to know: The contact form is always enabled when you're offline, so you never miss a message. This guide focuses on showing it while you're online too.
In this article:
Why use the contact form
To always be able to reply to a customer's message, we recommend using the contact form, where customers leave their contact info before asking a question. This lets you reply to any message — online or offline — even after the visitor has left your site.
If you don't have the visitor's email, they'll see your reply in the chat box the next time they return to your website. If they left their email via the contact form, they'll find your reply in both places — the chat box and their email.
How to set up the contact form
In offline mode the form is always on, so you won't miss any questions while you're away. On the SOLO, PLUS, or EXPERT package (Legacy: STANDARD, PRO) you can also collect contact info while you're online. Here's how:
Go to Settings.
Open Chat box.
Select Contact form.
Turn on "Show the form also when you are online".
You can also choose which information to collect. Email is always required, and you can additionally collect names, phone, or groups (groups are available on the EXPERT package only — Legacy: PRO).
💡 Note: If you use the Leadgen chatbot, you don't need the contact form. All your contacts are available in the Contact section.
What's next?
Basic chat box settings — customize the appearance, language, and behavior of your chat box.
Chat box status — control when your chat box appears online or offline.
Why can't I see the chat on my website? — fix a chat box that doesn't appear.
💡 Still need help? If the contact form isn't behaving as expected, contact our support team via chat or email — we're happy to help.