You can find all the event categories with detailed description in the table below. For more information about Google Analytics 4 activation please check this tutorial. If you want to know how to measure GA 4 see this tutorial.
Smartsupp_v3 |
Ai_chatbot_interaction | AI chatbot name | AI chatbot reply to visitor question |
|---|---|---|---|
| Ai_chatbot_visitor_reaction | AI chatbot name | visitor reacts to AI reply | |
Chatbot_interaction |
Chatbot name |
the first interaction with a chatbot |
|
Chatbot_button_interaction |
Button reply |
concrete button reply interaction in chatbot |
|
Chatbot_viewed |
Chatbot name |
open the chat box or popup button click |
|
Chatbot_visitor_reaction |
Chatbot name |
visitor reaction to concrete chatbot |
|
Auto_message_sent |
Auto message name |
auto message sent to the chat box |
|
Auto_message_viewed |
Auto message name |
open the chat box or popup button click |
|
Auto_message_visitor_reaction |
Auto message name |
visitor´s reaction to the concrete auto message |
|
Visitor_started_conversation |
(not set) |
visitor sends a message to chat (only without any automation in chat before) |
|
Agent_served_conversation |
Agent´s name |
agent joins to conversation |
|
Auth_form_filled |
(not set) |
filled out and sent a contact form |
|
Offline_message_sent |
(not set) |
a visitor sent a message to an offline chat box |
|
Feedback_sent |
Good/Normal/Bad |
select smile in the feedback |
|
Feedback_text_sent |
Concrete text |
fill text and sent feedback |
|
Trigger_message_sent |
Trigger name |
old trigger sent to the chat box |
|
Trigger_message_viewed |
Trigger name |
open the chat box or popup button click |
|
Trigger_visitor_reaction |
Trigger name |
visitor´s reaction to a concrete trigger |
|
| Contact_acquired | Chatbot name | the event is sent after the visitor fill contact info via Leadgen chatbot |