Integrations
Connect Smartsupp with other services, and make the most of your sales opportunities.

Google Analytics 4 event categories and labels

You can find all the event categories with detailed description in the table below. For more information about Google Analytics 4 activation please check this tutorial. If you want to know how to measure GA 4 see this tutorial.

Event category

 

Event name

 

Event label

 

Explanation

 

Smartsupp_v3

Chatbot_sent

Chatbot name

chatbot sent to the chat box

Chatbot_interaction

Chatbot name

the first interaction with a chatbot

Chatbot_button_interaction

Button reply

concrete button reply interaction in chatbot

Chatbot_viewed

Chatbot name

open the chat box or popup button click

Chatbot_visitor_reaction

Chatbot name

visitor reaction to concrete chatbot

Auto_message_sent

Auto message name

auto message sent to the chat box

Auto_message_viewed

Auto message name

open the chat box or popup button click

Auto_message_visitor_reaction

Auto message name

visitor´s reaction to the concrete auto message

Visitor_started_conversation

(not set)

visitor sends a message to chat (only without any automation in chat before)

Agent_served_conversation

Agent´s name

agent joins to conversation

Auth_form_filled

(not set)

filled out and sent a contact form

Offline_message_sent

(not set)

a visitor sent a message to an offline chat box

Feedback_sent

Good/Normal/Bad

select smile in the feedback

Feedback_text_sent

Concrete text

fill text and sent feedback

Trigger_message_sent

Trigger name

old trigger sent to the chat box

Trigger_message_viewed

Trigger name

open the chat box or popup button click

Trigger_visitor_reaction

Trigger name

visitor´s reaction to a concrete trigger

  Contact_acquired Chatbot name the event is sent after the visitor fill contact info via Leadgen chatbot

 

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.

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