Please read the general Terms of Service available at https://help.smartsupp.com/en_US/terms: the Privacy Policy available at https://help.smartsupp.com/en_US/privacy-policy/, the Data Processing Terms available at https://help.smartsupp.com/dpa, and all other documents referred to herein (collectively, the "Terms") carefully before you start using the Service and becoming an Affiliate. When you start using the Service or click to agree to these Terms of Service when this option is made available to you, you conclude an agreement on use of the Service with Smartsupp (the "Agreement") which includes the Terms.
The terms here (hereinafter referred to as the “Affiliate program terms”) define and govern the Affiliate partners and the Affiliate program, defined as:
- Affiliate partner is a User who participates in the Smartsupp Affiliate commission program.
- The Affiliate program is intended for Users (entrepreneurs, platforms, agencies, influencers) who are interested in recommending our Service for a commission according to the rules set out in these Terms.
Registration. If the User registers for the Service, they also get the opportunity to actively participate in the Affiliate Program. In the "Affiliate" tab of the User's account, you will find your unique link for participation in the Affiliate Program.
Smartsupp's right to reject an Affiliate Partner. Smartsupp reserves the right to reject a User as an Affiliate Partner. The rejection will be communicated to the User by e-mail or via the Application.
What I can track in my User Account? In the User Account you can track new client registrations, the moment of entitlement to a Commission and Commission payments already made.
Tracking technology. In order for your referral to be eligible for a Commission, the new client must click on a unique link from your website, e-mail, social media communication or other source to the Smartsupp website and register for a User Account at the same time.
Inability to assign User Account to Affiliate Partners. Smartsupp is not responsible for the situation when a new client cannot be assigned to an Affiliate Partner's commission link. No commission is due to the Affiliate Partner for such a conversion.
Time between promotion and conversion. The time between your referral through the Affiliate Partner's unique link and the registration of a new client to the Service must occur no later than 30 days after the client clicks on the Affiliate Partner's unique link. Later, the tracking cookie or other technology expires, so you will not be able to receive the Commission.
Entitlement to Commission. If your referred client pays the Subscription Fee, you will be entitled to the Commission after 15 days of the referred client's payment of the Subscription Fee. In your User Account, you can track the amount of Commissions earned, who your clients are, and the total revenue earned to date from all Clients referred by you.The recommended client must use one of the company's preferred payment methods, which are Credit Card or PayPal service.
Commission payout. The minimum amount for payment of Commission is 40 EUR excluding VAT. Payment is possible by bank transfer or PayPal. If the claim for payment of the Commission is not made within 1 year from the moment the entitlement to Commission arises, as will be indicated in the User Account, then the claim for payment of the Commission will expire.
Options of distribution of the advertising content. To participate in the Affiliate Program, you may use your unique link in communications, including emailing, banner advertising on your website, or through social media advertising.
Prohibited methods of promotion. The following methods of promotion are not allowed:
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spam and unsolicited commercial communications, we prohibit methods of promotion that third parties may consider to be spam or unsolicited commercial communications;
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advertising through advertising systems such as Google Ads, Facebook Business Manager and other advertising systems that redirect to the Service's website;
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protected keywords within PPC advertising such as Smartsupp, Smartsupp.com or Smartsupp.cz and misspelled variations thereof and direct linking from PPC ads to our website - will constitute an infringement of our trademark;
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methods of promotion that could damage or jeopardize Smartsupp's reputation;
- methods of promotion that interfere with or threaten the rights of third parties.
Prohibition of circumvention of the 30-day period. As an Affiliate Partner, you must ensure that you do not unfairly increase the number of banner impressions or Smartsupp links through programs, scripts, banner reloads or other similar means.
Violation of the Affiliate Program Terms. If you fail to comply with the terms of the Affiliate Program (in particular, use a prohibited method of promotion or circumvent the terms of the Affiliate Program), we reserve the right to terminate your participation without notice. In this case, your right to the Commission will cease.
Termination of participation in the Affiliate Program. Either you or we may terminate this Affiliate Program at any time, without cause, by giving written notice to the other party. Any remaining Commission below EUR 40 will not be paid and the right to receive it will be forfeited.
The Affiliate program terms have been last updated: 11.04.2023.