Getting started with Smartsupp takes just a few minutes. In this article, you'll learn how to create your account, what to expect during the 14-day free trial, and how to complete the initial setup so you're ready to start chatting with your visitors.
We've broken the article into a few sections:
Create your Smartsupp account
Go to smartsupp.com and click the Create free account button.
On the registration page, you can sign up in two ways:
With your email — fill in your full name and email address, create a password, and click Get started for free. The email you enter becomes your account's registration email.
With Google — click Continue with Google and sign up with your Google account.
Tip: Remember your registration email address — if you ever need to contact our support team, we'll use it to identify your account.
Your 14-day free trial
After signing up, a 14-day free trial starts automatically. During this time you have full access to all Smartsupp features — live chat, Flows (formerly chatbots), Mira AI, automatic messages, and more. Test everything and discover what works best for your business.
Before the trial ends, a notification bar will appear at the top of your Dashboard reminding you of the end date. To keep using Smartsupp without interruption, go to the Billing settings and choose one of our paid packages or switch to the free version.
Related resources:
Complete the onboarding
Right after you sign up, a short onboarding helps you set everything up. First, choose where you want to talk to your customers — Live chat, Email, Messenger, or WhatsApp. Select every channel you plan to use: conversations from all of them land in one shared inbox, and you can finish connecting each channel later.
On the same screen, you can also let Mira AI handle conversations in your live chat — Mira automatically answers frequently asked questions and helps customers with shopping. Once you've made your choice, click Let's get started!
Closed the onboarding too early? No problem — you can finish the setup anytime later via the setup tile on your Dashboard home screen.
Setting up Mira AI
If you selected Mira AI, a quick four-step wizard will build your AI agent:
Step 1
Enter your website address. Mira will use your website as her main source of knowledge — and you can add more websites later if needed.
Step 2
Select the pages Mira should learn from. She'll use them to answer your visitors' questions.
If no pages can be loaded from your website, you'll simply be asked to describe your business in a few sentences instead — Mira will start learning from your description.
Step 3
If you sell products online, connect your product catalog so Mira can answer questions about products, prices, and availability. Pick your feed format (Heureka feed or Google Merchant Center data feed), select your currency, and paste the URL of your product feed. Not selling products? Simply skip this step.
Step 4
Give your AI agent an identity. Choose the name Mira will use to introduce herself in the chat box and pick her look — you'll see a live preview of the chat box right next to the settings.
All done! After the wizard, you'll land in the AI builder, where you can fine-tune Mira's behavior, knowledge, welcome message, and skills. When everything feels right, head to Live preview & publish to test your agent and publish it on your website.
🎬 Prefer watching to reading? Play our short video walkthrough and set up Mira step by step along with it:
💡 Can't log in or forgot your password? See How do I reset my password or fix login issues?.
What's next?
Dashboard Overview — Get to know your Smartsupp Dashboard and learn how to navigate it.
What should I know before installing Smartsupp? — Important things to consider before adding the chat box to your website.
Smartsupp installation — Step-by-step guide to install the chat box on your site.
Introduction to Mira AI Shopping Assistant — Discover everything your new AI assistant can do for your business.
💡 Need more help? Contact our support team — we're happy to assist!