Welcome to Smartsupp! You've just started your free trial — and you might not realize it yet, but you've unlocked the most powerful version of the platform. This guide will help you make the most of your trial and figure out which plan is right for you when it ends.

If you haven't set things up yet, check our account creation guide and installation instructions to get started in minutes.

Your 14-day free trial isn't a watered-down demo. It gives you full access to the Expert plan — the highest standard plan we offer. No credit card required, no features locked behind a paywall. This is the same plan used by professional customer support teams managing high volumes of conversations every day.

That means right now, you can test everything: chatbots, AI-powered tools, team management, advanced statistics, multi-channel messaging, and more. The clock is ticking, though — 14 days goes fast. So let's make sure you explore what matters most.

This is one of the biggest features you'd lose if you downgraded after the trial. With Expert access, you can build unlimited automated workflows that greet visitors, answer common questions, collect leads, and route conversations — all without a human agent lifting a finger.

Try creating a leadgen chatbot to capture emails before your agents even join the chat. Set up automatic messages that trigger based on visitor behavior. And if you serve customers in multiple languages, you can build multi-language chatbots too.

Smartsupp comes with built-in AI tools that save your team real time. The AI Reply Assistant helps agents draft professional responses in seconds — on the Expert plan, you get 500 AI-assisted replies per month. There's also conversation summarization, which gives you quick recaps of long chats so you can jump into any conversation with full context.

Want to go further? Mira AI is an optional add-on (starting at €16/mo) that acts as a full AI shopping assistant — answering FAQs, recommending products, and handing off to your live agents when needed. You can train Mira on your own website content and product feed.

If you have more than one person handling customer conversations, the Expert plan is where team features really shine. You can organize agents into groups, assign conversations to specific people, set limited access so agents only see what they need, and share team shortcuts for consistent responses.

You can also configure office hours so your chat box automatically adjusts when your team isn't available, and use a contact form to collect messages outside those hours.

Understanding how your support is performing matters. With Expert access, you get full team statistics — response times, conversation volumes, agent performance, and more. You can also connect to Google Analytics 4 to see how chat interactions fit into your broader website analytics.

Your customers aren't just on your website. During the trial, you can connect WhatsApp, Facebook Messenger, and email — managing all conversations from one place. On Expert, you can connect up to 50 email addresses.

Expert access also includes features like visitor filters, automatic tagging for contact segmentation, a multi-language chat box via API, and the full chat box API for deep customization of your chat widget.

Don't forget — Smartsupp works on the go too. Download the app for iOS or Android and respond to customers from anywhere. Mobile apps are included on every plan, including Free.

When your 14 days are up, you'll need to pick a plan. Don't stress — here's a simple way to think about it based on your situation.

The free plan keeps your chat widget live, but it comes with serious limitations. You'll be capped at 25 conversations per month with only 14 days of conversation history. There are no chatbots, no AI features, no statistics, no office hours, no email addresses, and no customer support from Smartsupp. It's fine for a very low-traffic site where you just want a basic presence, but it's not built for growing a business.

If you're a solo entrepreneur or a one-person support team, SOLO gives you everything the free plan doesn't: unlimited conversations, a full year of conversation history, detailed visitor info, basic statistics with Google Analytics, office hours, customer satisfaction ratings, up to 3 email addresses, and 50 AI Reply Assists per month.

SOLO also includes basic automatic messages so you can still engage visitors proactively — though full chatbot workflows and automation templates are only available on PLUS and above.

SOLO starts at €14/month (billed annually) or €20/month on a monthly plan.

PLUS is designed for small teams of up to 3 operators who want to go beyond live chat. This is where you unlock unlimited chatbots and automated workflows — the same ones you've been testing during your trial. You also get 250 AI Reply Assists per month, 10 email addresses, automated workflow templates, and multi-language chatbot support.

Like SOLO, PLUS includes 1 year of conversation history and unlimited conversations. If automation is important to your strategy, PLUS is the minimum plan you'll need. It starts at €21/month (billed annually) or €30/month on a monthly plan.

Expert is the plan you've been using during your trial. It's built for teams that need the complete toolkit.

Team and management: Start with 5 operators (add more at €20/agent/month), organize them into groups, set limited access, use team shortcuts, visitor filters, and automatic tagging. Full team statistics give you real insight into performance.

Tech and integrations: Get access to the Chat Box API, JavaScript API, and REST API (as an add-on) for deep customization. Connect up to 50 email addresses and enjoy 3 years of conversation history — the longest of any standard plan.

Support and AI: 500 AI Reply Assists per month, priority customer support, and an individual account review to help you get the most out of Smartsupp.

If you've been using team features, advanced stats, or the API during your trial — and you don't want to lose them — Expert is your plan. It starts at €69/month (billed annually) or €99/month on a monthly plan.

For larger organizations that need custom setups, SLA-backed support, a dedicated account manager, individual team training, and flexible billing options like wire transfers, ULTIMATE includes everything in Expert plus REST API at no extra charge and fully tailored onboarding. Pricing starts at €239/month on an annual plan.

All plans come with a 30% discount when you choose annual billing over monthly. That's a meaningful saving, especially on the higher tiers.

Head to your Billing settings to pick a plan and upgrade before your trial ends. If you're still not sure, our Which package should I choose? article walks through the options in even more detail.

Have questions? Reach out to our support team — we're here to help you find the right fit.