The Smartsupp dashboard is where everything comes together. It's the first thing you see after logging in, and it gives you a quick snapshot of your account — active conversations, chatbot performance, and onboarding progress. From here, you can navigate to every part of the platform.
This article walks you through each section of the dashboard so you know exactly where to find what you need.
The Overview Section
At the top of the dashboard, you'll find a quick performance overview for the selected time period. It shows three key metrics at a glance:
Total conversations — the number of conversations your team handled during the period.
Chatbot engagement — the percentage of conversations where a chatbot was involved.
Average rating — your overall customer satisfaction score based on post-chat ratings.
You can adjust the time range using the date picker in the top-right corner. This is a great way to quickly check how your support is performing without diving into the full Statistics section.
Getting Started Checklist
If you're new to Smartsupp, you'll see a Getting Started checklist on the dashboard. It guides you through the essential setup steps to get your live chat up and running:
Install the chat box on your website — follow the installation guide for your platform.
Customize your chat box appearance to match your website's look and feel.
Browse your inbox — see where all your conversations are managed.
Start your first conversation — try sending a message through your own website.
Connect additional channels — add email, Facebook Messenger, or WhatsApp.
The checklist tracks your progress automatically. Once all steps are completed, it will disappear from the dashboard.
Connect Your Channels
Below the checklist, you'll find quick links to connect additional communication channels. Smartsupp lets you manage all your customer conversations from one place:
Email — manage your email inbox directly in Smartsupp.
Facebook Messenger — connect your personal or business pages.
WhatsApp — manage WhatsApp messages from one place.
Each channel takes just a few minutes to set up and all incoming messages will appear in your unified conversations inbox.
Main Navigation
The left sidebar is your main navigation panel. Here's what each section does:
Dashboard — the home screen you're looking at right now. Your overview and quick access hub.
Conversations — your unified inbox where all live chat, email, Messenger, and WhatsApp messages land. This is where your team spends most of their time. Learn more in Open Conversations.
Mira AI — your AI shopping assistant settings and performance. If you have Mira AI enabled, this is where you train it, manage its knowledge base, and review how it's performing.
Automations — set up chatbots and automatic messages that engage visitors without agent intervention. Available on PLUS plans and above.
Customers — browse your contact database. See visitor details, conversation history, and use tags to segment your audience.
Statistics — track your team's performance with detailed statistics — response times, conversation volumes, agent activity, and customer satisfaction ratings.
Settings — configure everything from chat box appearance and office hours to agent management and billing.
Your Account Menu
Click your avatar in the top-left corner to open the account menu. From here you can:
Set your availability — toggle yourself online or offline. When you're offline, new conversations won't be assigned to you.
Edit your profile — update your name, photo, and dashboard language.
Manage shortcuts — create and organize pre-written responses for faster replies.
Configure notifications — choose how and when you get notified about new conversations.
View your subscription — check your current plan and usage.
Package Info & Usage
The package overview (accessible from the navigation bar) shows you exactly what's included in your current plan and how much you've used. It's organized into three tabs:
Live Chat — see your conversation limits, AI Reply Assistant usage, shortcut limits, and operator count.
Mira AI — if you have the Mira AI add-on, this tab shows your conversation quota, bonus conversations, and custom answer limits.
Automations — check your chatbot conversation limits, number of active chatbots, and automatic messages in use.
Tip: Keep an eye on your usage limits, especially for AI Reply Assists and Mira AI conversations. If you're approaching the limit, you can upgrade your plan or purchase additional capacity in your billing settings.
Need Help?
The question mark icon in the bottom-left corner of the dashboard opens a help panel with quick links to:
Help Center — browse articles and guides (you're reading one right now!).
Mira AI Setup Guide — a step-by-step course for setting up your AI assistant.
Smartsupp Academy — video courses to help you improve your online sales.
Blog — the latest trends and tips in conversational e-commerce.
Contact Support — reach out to our team directly if you need personalized help.
Ready to explore? Start by setting up your chat box, connect your email, or dive into automations to start engaging your visitors automatically.