Thinking about adding live chat to your website? Before you install Smartsupp, it helps to understand how the platform works, what it offers, and how to get started. This article covers everything you need to know.
We've broken it up into sections:
What is Smartsupp?
Smartsupp is a web and mobile application that helps online store owners and service-based websites communicate with their visitors in real time. It combines live chat, chatbots, and AI-powered assistance into one platform — so you can support your customers, answer questions, and boost sales from a single dashboard.
Whether you run a small e-shop or a large online business, Smartsupp adapts to your needs with flexible plans and features.
Smartsupp is self-service — what does that mean?
Smartsupp is designed to be set up and managed by you — no need to hire a developer or an external agency. You install the chat on your website, customize its appearance, and configure all settings on your own through the Smartsupp dashboard.
Once installed, a chat widget appears in the bottom corner of your website. Your visitors can click it to start a conversation with you — or with your chatbot — at any time, 24 hours a day.
Note: You can customize the chat widget position, colors, welcome messages, and more in Basic chat box settings.
How can Smartsupp help me?
Smartsupp helps you connect with your website visitors through multiple channels and tools — all managed from one place. Here's what you can do:
Live chat — Talk to visitors in real time and answer questions about your products or services.
Chatbots — Automate common questions, collect leads, and guide visitors — even when you're offline.
Mira AI — An AI-powered shopping assistant that recommends products, answers FAQs, and handles conversations on its own.
Multichannel — Connect email, Facebook Messenger, and WhatsApp alongside your live chat.
Statistics & insights — Track your team's performance, response times, and customer satisfaction.
Related resources:
Introduction to Mira AI Shopping Assistant — learn how AI can handle conversations for you.
Chatbot — set up automated chat flows to save time.
Which package should I choose? — compare plans and find the right fit.
Do I need technical knowledge to use Smartsupp?
No — using Smartsupp does not require any advanced technical skills. The installation takes just a few minutes and can be done in several ways:
Add the Smartsupp code directly to your website — just copy and paste a short snippet.
Use Google Tag Manager — ideal if you already manage tags this way.
Use a ready-made plugin — available for platforms like WordPress, Shopify, PrestaShop, Shoptet, and many more.
Note: Smartsupp is a self-service app. If you're not comfortable editing your website code, we recommend asking your web developer for help with the installation. For more advanced setups (such as using our API), professional assistance is recommended.
Can I try Smartsupp before purchasing?
Yes! After creating a free Smartsupp account, you'll automatically receive a 14-day free trial with access to all premium features. This gives you time to explore the full potential of Smartsupp before deciding on a plan.
When the trial ends, you can choose a paid plan that fits your needs — or continue with the Free version. You can manage your subscription anytime in the Billing section of your dashboard.
Note: The trial gives you access to features available at the time you sign up. Newly introduced features during your subscription or on the Free plan may not be included in the trial.
What's next?
How to create a Smartsupp account? — Step-by-step guide to creating your account and getting started.
Smartsupp installation — Learn how to add Smartsupp to your website.
Dashboard Overview — Get to know the Smartsupp dashboard and its key sections.
Which package should I choose? — Compare plans and find the best fit for your business.