Not sure which Smartsupp plan is right for you? This article covers what each plan offers, how to compare them, and how to pick the best fit for your business.
We've broken the article into a few sections:
Your Trial = Expert Plan
If you just signed up, you're on a 14-day free trial with full access to the Expert plan — our highest standard plan. No credit card needed.
This means you can already test Flows (formerly chatbots), the AI Reply Assistant, team management, advanced statistics, and messaging via WhatsApp, Facebook, and email.
Tip: Make the most of your trial — explore all features before it ends. Some are only available on higher-tier plans.
Quick Guide: Which Plan Is for You?
Your situation | Recommended plan |
Just testing, very low traffic | FREE |
Solo entrepreneur, 1-person team | SOLO |
Small team, need Flows & automation | PLUS |
Larger team, full control & API | EXPERT |
Enterprise, SLA & custom setup | ULTIMATE |
Plans in Detail
Free Package
A good starting point to try live chat. However, it comes with significant limitations:
25 conversations/month, 14-day history only
1 operator, no email addresses
No Flows, no AI features, no statistics
No office hours, no support from Smartsupp
SOLO — from €14/mo
For solo entrepreneurs and one-person teams.
SOLO unlocks unlimited conversations, 1-year history, detailed visitor info, basic statistics with Google Analytics, office hours, customer satisfaction ratings, and 50 AI Reply Assists/month.
Includes basic automatic messages, but full Flow workflows are only on PLUS and above.
1 operator · 3 email addresses · €14/mo (annual) · €20/mo (monthly)
PLUS — from €21/mo
For growing businesses that need automation.
Everything in SOLO, plus unlimited Flows and automated workflows, workflow templates, multi-language Flows, 250 AI Reply Assists/month, Chat Box API, and REST API access.
3 operators · 10 email addresses · 1-year history · €21/mo (annual) · €30/mo (monthly)
EXPERT — from €69/mo
For larger teams that need full control. This is the plan you get during the trial.
Everything in PLUS, plus:
Team features: agent groups, conversation assignment, limited access, team shortcuts
Analytics: full team statistics, visitor filters, automatic contact tagging
Support: priority support, individual account review
5+ operators (extra agent: €20/mo) · 50 email addresses · 3-year history · 500 AI Reply Assists/month
€69/mo (annual) · €99/mo (monthly)
ULTIMATE — from €239/mo
When standard plans aren't enough.
Everything in Expert, plus dedicated account manager, custom setup & integrations, SLA-backed support, and individual team training.
Custom operator limit · annual billing only · from €239/mo
Save 30% on all plans with annual billing.
Mira AI — Add-on for Any Plan
Mira AI is an advanced AI shopping assistant that answers FAQs, recommends products, and hands off to a live agent when needed. It can be trained on your website content (up to 20 pages) and product feed (up to 50,000 products).
Mira AI is available as an add-on on all plans — from €16/mo (annual). It starts with 100 AI conversations/month, expandable up to 1,000.
You need both a base plan and the Mira AI add-on to use it. For example: SOLO (€14/mo) + Mira AI (€16/mo).
💡 For full setup and configuration, see Introduction to Mira AI Shopping Assistant.
Full Feature Comparison
All plans compared side by side — so you can find the right fit without jumping between sections.
| FREE | SOLO | PLUS | EXPERT | ULTIMATE |
Pricing |
|
|
|
|
|
Price (annual billing) | €0 | €14/mo | €21/mo | €69/mo | from €239/mo |
Limits |
|
|
|
|
|
Operators | 1 | 1 | 3 | 5+ | Custom |
Conversations / month | 25 | Unlimited | Unlimited | Unlimited | Unlimited |
Conversation history | 14 days | 1 year | 1 year | 3 years | 3 years |
Connected email addresses | — | 3 | 10 | 50 | Custom |
Websites | 1 | 1 | 1 | 3 | Custom |
Core features |
|
|
|
|
|
Detailed visitor info | — | ✅ | ✅ | ✅ | ✅ |
Office hours | — | ✅ | ✅ | ✅ | ✅ |
Customer satisfaction rating | — | ✅ | ✅ | ✅ | ✅ |
Block visitor | — | ✅ | ✅ | ✅ | ✅ |
AI Reply Assists / month | — | 50 | 250 | 500 | Custom |
Team management |
|
|
|
|
|
Assign conversation to agent | — | ✅ | ✅ | ✅ | ✅ |
Segmentation with tags | — | ✅ | ✅ | ✅ | ✅ |
Teams of agents | — | — | — | ✅ | ✅ |
Automatic tagging | — | — | — | ✅ | ✅ |
Limited access for agents | — | — | — | ✅ | ✅ |
Visitor filters | — | — | — | ✅ | ✅ |
Automation |
|
|
|
|
|
Automated messages | 1 basic | Unlimited | Unlimited | Unlimited | Unlimited |
Flows & automated workflows | — | — | ✅ | ✅ | ✅ |
Multi-language Flows | — | — | ✅ | ✅ | ✅ |
Analytics |
|
|
|
|
|
Basic statistics + Google Analytics | — | ✅ | ✅ | ✅ | ✅ |
Team statistics | — | — | — | ✅ | ✅ |
Customization & API |
|
|
|
|
|
Chat box position | — | ✅ | ✅ | ✅ | ✅ |
Multi-language & multi-design chat box | — | — | ✅ | ✅ | ✅ |
Chat Box API | — | — | ✅ | ✅ | ✅ |
REST API & data exports | — | — | ✅ | ✅ | ✅ |
Integration with 3rd party tools | — | — | — | Add-on | ✅ |
Mira AI (add-on) |
|
|
|
|
|
Available on plan | ✅ | ✅ | ✅ | ✅ | Custom |
Price (annual) | from €16/mo | from €16/mo | from €16/mo | from €16/mo | Custom |
AI conversations / month | 100 (up to 1,000) | 100 (up to 1,000) | 100 (up to 1,000) | 100 (up to 1,000) | Custom |
Support from Smartsupp |
|
|
|
|
|
Customer support | — | Priority | Dedicated manager |
What's next?
Billing & subscriptions — Manage your plan, upgrade, downgrade, or change billing cycle.
Introduction to Mira AI Shopping Assistant — Full guide to setting up and training your AI assistant.
Flows and automated workflows — Learn how to build automated workflows (PLUS and above).
Install Smartsupp — Get the chat widget running on your website.
Create a Smartsupp account — New to Smartsupp? Start here.
💡 Need more help choosing? Our support team is happy to help you pick the right plan for your business. Reach out via chat or visit our Help Center.