Envoyez une copie de toutes les conversations par chat à votre serveur.
Cette fonction n'est disponible que dans le forfait PRO.
Une copie de toutes les conversations par chat résolues, des conversations manquées et des messages hors ligne est envoyée en format JSON en temps réel à une URL de votre choix. Vous pouvez ensuite traiter toutes les conversations Smartsupp sur votre serveur et les exporter vers un système tiers de votre choix (CRM, help desk, etc.).
Activer le POST hook
Envoyez un e-mail à support@smartsupp.com où vous indiquez votre URL personnalisée. De notre côté, nous enverrons toutes les conversations par chat à cette URL.
Traiter les demandes
Voir ci-dessous comment traiter une requête JSON à l'aide d'un script PHP.
PHP script
$data = file_get_contents('php://input');
// store data
file_put_contents('data.json', $data);
// or parse and process
$json = json_decode($data);JSON requête
{
"accountId": 208,
"beginAt": 1427470439703,
"endAt": 1427470476687,
"channel": {
"id": 55039,
"isChat": true,
"isMissed": false,
"isTriggered": true,
"isOffline": false,
"isCompleted": true,
"isDropped": false,
"duration": 36,
"avgResponse": 14,
"firstResponse": 14,
"messagesCount": 5,
"wordsCount": 11,
"rating": 5,
"ratingDesc": ""
},
"visitor":{
"id": 27671,
"name": "Dusan Kmet",
"email": "dusan@domain.com",
"note": "VIP customer",
"group": null,
"ipAddress": "89.235.0.55",
"city": "Czech Republic",
"countryCode": "CZ",
"country": "Brno",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36",
"platform": "MacIntel",
"referer": "",
"variables": {
"chatId":{ "label":"Chat ID", "value":208 },
"chatPackage":{ "label":"Chat Package", "value":"pro" },
"userId":{ "label":"User ID", "value":"1234" }
}
},
"paths":[{
"url": "http://developers.smartsupp.com/smartsupp/hook-post",
"title": "POST Hook · Smartsupp"
}, {
"url": "http://developers.smartsupp.com",
"title": "API · Smartsupp"
}],
"messages":[{
"type": "visitor",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "Hello",
"sentAt": 1427470439703,
"triggeredBy": null
}, {
"type": "system",
"name": "John Doe",
"from": "agent:3",
"content": "agent.join",
"sentAt": 1427470446219,
"triggeredBy": null
}, {
"type": "agent",
"name": "",
"from": "system",
"content": "This is triggered message",
"sentAt": 1427470449706,
"triggeredBy": "Test Trigger"
}, {
"type": "agent",
"name": "John Doe",
"from": "agent:3",
"content": "Hi, how can i help you ?",
"sentAt": 1427470453772,
"triggeredBy": null
}, {
"type": "visitor",
"name": "Dusan Kmet",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "tanks.",
"sentAt": 1427470473124,
"triggeredBy": null
}, {
"type": "system",
"name": "Dusan Kmet",
"from": "system",
"content": "close.visitorClose",
"sentAt": 1427470476687,
"triggeredBy": null
}]
}Valeurs de la demande
Parcourir les valeurs de demande disponibles.| name | type | description |
|---|---|---|
accountId |
int | Identifiant du compte |
beginAt |
int | Timestamp of conversation start |
endAt |
int | Timestamp of conversation end |
channel |
object | Channel info |
channel.id |
int | Id of channel |
channel.isChat |
boolean | True if visitor and agent send message |
channel.isMissed |
boolean | True if agent don't respond to last visitor message |
channel.isTriggered |
boolean | True if chat has at least one trigger message |
channel.isOffline |
boolean | True chat was offline chat (visitor send offline message) |
channel.isCompleted |
boolean | True chat was closed and visitor has response by agent on every message. |
channel.isDropped |
boolean | True chat was dropped. |
channel.duration |
int | Num of seconds. |
channel.avgResponse |
int | Num of seconds. |
channel.firstResponse |
int | Num of seconds. |
channel.messagesCount |
int | Num of messages in chat. |
channel.wordsCount |
int | Num of words in chat. |
channel.rating |
int | Chat rating (null if visitor don't send rating). |
channel.ratingDesc |
string | Chat rating comment (null if visitor don't send rating). |
visitor |
object | Visitor info |
paths |
object[] | List of paths |
messages |
object[] | List of messages |