Invia una copia di tutte le conversazioni chat al tuo server.

Questa funzionalità è disponibile solo nel pacchetto PRO.

Come funziona

La copia di tutte le conversazioni chat finite, delle conversazioni perse e dei messaggi offline viene inviata in formato JSON in tempo reale a un URL di tua scelta. Puoi quindi elaborare tutte le conversazioni Smartsupp sul tuo server ed esportarle su un sistema di terze parti a tua scelta (CRM, help desk, ecc.).

Attiva POST hook

Invia un'e-mail a support@smartsupp.com dove specifichi il tuo URL personalizzato. Da parte nostra, imposteremo l'invio di tutte le conversazioni chat a quell'URL.

Gestisci le richieste

Vedi sotto come gestire JSON request utilizzando lo script PHP.

PHP Script

$data = file_get_contents('php://input');
// store data
file_put_contents('data.json', $data);
// or parse and process
$json = json_decode($data);

JSON request

{
"accountId": 208,
"beginAt": 1427470439703,
"endAt": 1427470476687,
"channel": {
"id": 55039,
"isChat": true,
"isMissed": false,
"isTriggered": true,
"isOffline": false,
"isCompleted": true,
"isDropped": false,
"duration": 36,
"avgResponse": 14,
"firstResponse": 14,
"messagesCount": 5,
"wordsCount": 11,
"rating": 5,
"ratingDesc": ""
},
"visitor":{
"id": 27671,
"name": "Dusan Kmet",
"email": "dusan@domain.com",
"note": "VIP customer",
"group": null,
"ipAddress": "89.235.0.55",
"city": "Czech Republic",
"countryCode": "CZ",
"country": "Brno",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36",
"platform": "MacIntel",
"referer": "",
"variables": {
"chatId":{ "label":"Chat ID", "value":208 },
"chatPackage":{ "label":"Chat Package", "value":"pro" },
"userId":{ "label":"User ID", "value":"1234" }
}
},
"paths":[{
"url": "http://developers.smartsupp.com/smartsupp/hook-post",
"title": "POST Hook · Smartsupp"
}, {
"url": "http://developers.smartsupp.com",
"title": "API · Smartsupp"
}],
"messages":[{
"type": "visitor",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "Hello",
"sentAt": 1427470439703,
"triggeredBy": null
}, {
"type": "system",
"name": "John Doe",
"from": "agent:3",
"content": "agent.join",
"sentAt": 1427470446219,
"triggeredBy": null
}, {
"type": "agent",
"name": "",
"from": "system",
"content": "This is triggered message",
"sentAt": 1427470449706,
"triggeredBy": "Test Trigger"
}, {
"type": "agent",
"name": "John Doe",
"from": "agent:3",
"content": "Hi, how can i help you ?",
"sentAt": 1427470453772,
"triggeredBy": null
}, {
"type": "visitor",
"name": "Dusan Kmet",
"from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015",
"content": "tanks.",
"sentAt": 1427470473124,
"triggeredBy": null
}, {
"type": "system",
"name": "Dusan Kmet",
"from": "system",
"content": "close.visitorClose",
"sentAt": 1427470476687,
"triggeredBy": null
}]
}

Request values

Vedi i valori di richiesta disponibili.

name	type	description
`accountId`	int	Account id
`beginAt`	int	Timestamp of conversation start
`endAt`	int	Timestamp of conversation end
`channel`	object	Channel info
`channel.id`	int	Id of channel
`channel.isChat`	boolean	True if visitor and agent send message
`channel.isMissed`	boolean	True if agent don't respond to last visitor message
`channel.isTriggered`	boolean	True if chat has at least one trigger message
`channel.isOffline`	boolean	True chat was offline chat (visitor send offline message)
`channel.isCompleted`	boolean	True chat was closed and visitor has response by agent on every message.
`channel.isDropped`	boolean	True chat was dropped.
`channel.duration`	int	Num of seconds.
`channel.avgResponse`	int	Num of seconds.
`channel.firstResponse`	int	Num of seconds.
`channel.messagesCount`	int	Num of messages in chat.
`channel.wordsCount`	int	Num of words in chat.
`channel.rating`	int	Chat rating (null if visitor don't send rating).
`channel.ratingDesc`	string	Chat rating comment (null if visitor don't send rating).
`visitor`	object	Visitor info
`paths`	object[]	List of paths
`messages`	object[]	List of messages