Smartsupp counts three separate things: live chat conversations, Flow conversations, and Mira AI conversations. Each has its own limit and its own counter — here is how they work, when they reset, and what happens when one runs out.
We've split this article into a few sections:
Live chat conversations
On the current plans, all paid plans include unlimited live chat conversations — the conversation limit applies to the Free plan only, which includes 25 conversations per month (see Smartsupp packages).
💡 On an older (legacy) plan? Some legacy plans also cap live chat conversations. Check your current allowance in the Billing section.
Flow conversations
Classic Flows (formerly chatbots) come with a monthly Flow conversation allowance included in your plan. The counter resets on the 1st day of each calendar month — this also applies to annual plans. If you need more, you can buy additional Flow conversations anytime in Billing → My package → Edit (see Billing).
Mira AI conversations
Mira AI conversations are a separate add-on quota, independent of your main plan. It starts at 100 AI conversations per month and you can increase it self-service in Billing up to 5,000 per month. Like Flow conversations, the counter resets on the 1st day of each calendar month.
💡 An AI conversation is counted per unique session — one visitor chatting with Mira counts once, no matter how many messages they exchange. A session ends a few minutes after the visitor leaves your website — if they come back later, a new conversation starts and is counted again.
What happens when a limit runs out
Free plan (live chat): once the 25 conversations are used up, new incoming conversations are blocked until the count resets next month. You'll see your usage at the top of the dashboard, the Inbox warns you when only a few conversations remain, and we also notify you by email. Upgrading to any paid plan removes the limit immediately.
Mira AI: once all AI conversations are used up, Mira stops responding and a red alert appears next to Mira AI in the sidebar — until the quota resets or you top it up in Billing. Your live chat keeps working as usual.
Flows: if you're running out of your monthly allowance, buy additional Flow conversations in Billing → My package → Edit — the new volume is available right away.
What's next?
Smartsupp packages — what each plan includes, incl. the Free limit.
Flow conversations — how Flow conversations are counted and purchased.
Introduction to Mira AI — everything about the AI assistant, incl. its quota.
Billing — where you manage your package and buy extra volume.
💡 Need more help? Contact our support team — we're happy to assist!