On the current plans, only the Free plan has a live chat limit: 25 conversations per month. Flow conversations are unlimited on the current plans, and Mira AI has its own monthly quota. These counters reset on the 1st day of each calendar month.
We've split this article into a few sections:
Live chat conversations
On the current plans, all paid plans include unlimited live chat conversations — the conversation limit applies to the Free plan only, which includes 25 conversations per month (see Smartsupp packages). The counter resets on the 1st day of each calendar month.
💡 On an older (legacy) plan? Some legacy plans also cap live chat conversations. Check your current allowance in the Billing section.
Flow conversations
On the current plans, Flow conversations are unlimited. Only older (legacy) plans include a monthly allowance for Flows (formerly chatbots): it resets on the 1st day of each calendar month, also on annual plans, and you can add more in Billing.
Mira AI conversations
Mira AI conversations are a separate add-on quota, independent of your main plan. It starts at 100 AI conversations per month and you can increase it self-service in Billing. The counter resets on the 1st day of each calendar month.
💡 An AI conversation is counted per unique session — one visitor chatting with Mira counts once, no matter how many messages they exchange. A session ends a few minutes after the visitor leaves your website — if they come back later, a new conversation starts and is counted again.
💡 Not seeing all your Mira AI conversations in the Inbox? Conversations fully handled by Mira AI are resolved automatically and don't stay in the default view — you'll find them in the Inbox under Resolved → Mira AI. Conversations handed over to your team appear in Open as usual.
What happens when a limit runs out
Free plan (live chat): once the 25 conversations are used up, new incoming conversations are blocked until the count resets on the 1st of next month. You'll see your usage at the top of the dashboard and the Inbox warns you when only a few conversations remain. We also send you an email when you've used 20 of your 25 conversations, and another one when you reach 25 of 25. Upgrading to any paid plan removes the limit immediately.
Mira AI: once all AI conversations are used up, Mira stops responding and a red alert appears next to Mira AI in the sidebar — until the quota resets or you top it up in Billing. Your live chat keeps working as usual.
Flows: on the current plans there's no Flow conversation limit. On an older plan, you can add Flow conversations in Billing when you're running out — the new volume is available right away.
What's next?
Smartsupp packages — what each plan includes, incl. the Free limit.
Flow conversations — how Flow conversations are counted and purchased.
Introduction to Mira AI — everything about the AI assistant, incl. its quota.
Billing — where you manage your package and buy extra volume.
💡 Need more help? Contact our support team — we're happy to assist!