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You can see what package you have and when it expires.

If you have already inserted your billing information during payment, you can edit it here. Every time you buy your package you will receive an invoice to the Billing email address.

If you see the message Braintree 3DS flow error when paying or changing your card, the payment did not pass your bank's 3D Secure verification. Try the following:

Here you can see all of your invoices. If you wish to add a note, just click on Edit in the Note column. The note will appear on the invoice automatically.

To buy a subscription, open the Billing section in your Dashboard, click Edit in My package and choose the plan that suits you.

In the next step choose the number of agents and Flow (formerly chatbots) conversations. Here you can also purchase Mira AI add-on.
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You can see the price for your annual/monthly subscription in the summary on the right side. In the final step, you can insert your payment method. After your payment is confirmed you'll be able to boost your sales through live chat and Flows!

Go to Billing section in your Dashboard, click on Edit in My package and choose the package you want to use. Subsequently, you can choose the number of agents. You only select the number of agents that you'd like to add.

If you increase the number of agents, the change takes effect immediately. You only pay the pro-rated price difference for the rest of your current billing period, and your renewal date stays the same. Before confirming, you will see a summary of exactly what you are paying for.

If you decrease the number of agents, the change is scheduled for the end of your current billing period. Nothing is charged and no credit is created: the agents you have paid for stay available until your renewal date, and the lower number applies from the next period.

You have an option to buy supplementary Flow conversations the same way as you purchase the agents. Go to Billing section in your Dashboard, click on Edit in My package and choose the package you want to use. Subsequently, you can choose the number of additional Flow conversations. You can see more information in this tutorial.
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The same applies to decreasing the number of Flow conversations: the lower number takes effect on your renewal date.

Once you make a payment, automatic renewal is activated, so you do not have to think about renewing your subscription once it is over. If you wish to turn it off, you can do it in the Payment method:

In newer accounts, the interface may be different. If you can't find this option, please click on the pencil icon next to "Automatic renewal," as shown in the picture below.

With deactivated automatic renewal your account will be blocked automatically once your subscription is over. You will get an email notification and you will also see a warning in the dashboard that your subscription is about to expire.

You can switch between the SOLO, PLUS, EXPERT, and ULTIMATE plans at any time in the Billing section of your Dashboard.

An upgrade to a higher plan takes effect immediately. You only pay the pro-rated price difference for the rest of your current billing period, and your renewal date stays the same.

A downgrade to a lower plan takes effect at the end of your current billing period. Your current plan keeps running until your renewal date, and the lower plan with its lower price starts with the next period. You can cancel a scheduled downgrade at any time before it takes effect.

If you've decided to switch to the yearly subscription, you can change the settings yourself in your account.

Simply open your Billing settings here, click on the Edit button in "My package" and choose the yearly subscription. Then, finish the new setup by following the individual steps of the payment process.

If you want to switch from the yearly to a monthly subscription, you can do it yourself the same way — the change takes effect once your current billing period ends.

Unfortunately, it is not possible to receive a proforma invoice. You will find your invoice in the Billing history once the payment has been made.

It depends on your bank or payment provider. However, your subscription should become active several minutes after the payment has been made. If you encounter any problems, please contact your bank or payment provider first since they can check whether the payment has been made correctly.

We use a 3rd party system called VIES to verify our clients' VAT numbers. You can verify it yourself here.

Usually, the VAT is not accepted because it is not allowed to perform foreign payments.