You can get a full refund for any reason within 15 days of the very first payment of a new account: just contact our support. Renewals, upgrades, add-ons and unused time can't be refunded, so turn off automatic renewal before your renewal date if you don't want to continue.
We've split this article into a few sections:
The 15-day money-back guarantee
You can request a full refund for any reason within 15 days of the very first payment on your account. No questions asked — just contact our support within that window.
💡 The guarantee applies only to the very first payment of a new account. It doesn't cover upgrades to a higher plan, add-ons, plan changes or renewals, unless our Terms of Service stipulate otherwise for your case.
Renewals and later payments
Outside the 15-day window, subscription fees are non-cancelable and non-refundable. That means:
Renewal payments can't be refunded — including automatic renewals you forgot about.
Unused time can't be refunded either — there are no proportional refunds or credits for the remainder of a prepaid period.
If you cancel, your subscription stays active until the end of the paid period. After it ends, the account is blocked — click Continue with Free on the blocked screen to switch to the Free plan, or simply buy a subscription again.
Charged twice for the same invoice? A duplicate payment isn't a renewal: it is returned to your original payment method automatically, so you don't need to request it. It usually arrives within 5–10 business days, depending on your bank. If it hasn't arrived by then, write to us in the chat with the invoice number and someone from our team will sort it out.
⚠️ To avoid an unwanted renewal charge, turn off auto-renewal before your renewal date — see the Automatic renewal section in Billing or the cancellation guide. Disabling it costs nothing and your subscription runs until the end of the period you already paid for.
⚠️ Paid via the Apple App Store? Refunds for Apple payments are handled directly by Apple — you can request one at reportaproblem.apple.com. We can't process Apple refunds from our side.
How to request a refund
1. Contact our support within 15 days of your first payment (the chat on our website or in your dashboard is the fastest way).
2. Tell us the email address your account is registered to.
3. We'll confirm the refund and send the money back to your original payment method.
Refunds typically arrive within 5–10 business days, depending on your bank or card issuer.
What's next?
How to cancel your subscription or downgrade your plan — auto-renewal, cancellation, and downgrades step by step.
Billing — invoices, payment methods, and package management.
Payment methods — how can I pay? — cards, PayPal, and invoicing FAQ.
Terms of Service — the full legal wording of the refund policy.
💡 Need more help? Contact our support team — we're happy to assist!