Smartsupp subscriptions are paid online, directly in your dashboard (Billing section). Here's what you can pay with, and answers to the most common billing questions.
Which payment methods do we accept?
Credit or debit card — Visa and Mastercard on all accounts; American Express is supported on newer accounts.
PayPal — available on some longer-standing accounts. If you see PayPal at checkout, you can use it.
Apple Pay and Google Pay are not available.
You can pay in CZK, EUR, USD, or PLN. Card and PayPal payments renew automatically — you can turn auto-renewal off anytime in the Billing section.
Can I pay by bank transfer?
Bank (wire) transfer is not available as a standard payment method. In special cases it can be arranged as an exception — for annual subscriptions only, and it always needs approval by our team first. If you can't pay by card, contact our support and we'll look for a solution together.
Can I get an invoice or proforma before paying?
No — we can't issue invoices or proforma invoices before the payment. The subscription is paid first, and the tax invoice is available immediately afterwards in the Billing section, where you can also edit your billing details and add a note to the invoice.
Good to know: Smartsupp.com, s.r.o. is a Czech company and a registered VAT payer — every invoice includes all the details your accounting needs.
Shopify accounts
If you installed Smartsupp through the Shopify App Store, your subscription is billed through Shopify's own payment system and only monthly billing is available.
What's next?
Billing — invoices, payment method changes, and package management.
Card payment failing? — troubleshooting the "Braintree 3DS flow error".
How to cancel your subscription or downgrade your plan — auto-renewal, refunds, and downgrades.