Building on top of Smartsupp? This page is your starting point — it links the developer documentation and all API guides available in this help center.
Developer documentation
The full technical reference lives at docs.smartsupp.com. It covers:
Chat box JavaScript API — control the chat widget on your website: show/hide it, open it from your own button, set its position, language, or visitor variables.
REST API & data exports — access your Smartsupp data programmatically.
🟡 Requirement: API access is available on the EXPERT and ULTIMATE plans. The chat box (JavaScript) API is included on Expert and Ultimate. The REST API and data exports are available on Ultimate, and on Expert as an add-on.
API guides in this help center
Advanced: chat box position via the JavaScript API — set the chat box position in code, including different positions for desktop and mobile.
Multi-language chat box — serve the chat box in different languages using the API.
Chat box in your mobile app — add the chat to a mobile app via the chat page link or the Mobile SDK.
Smartsupp installation — the chat code snippet and all installation methods.
Connect AI assistants (MCP)
Smartsupp also has an MCP connector, so you can work with your Smartsupp data from AI assistants:
💡 Need more help? Contact our support team — we're happy to assist!