Building on top of Smartsupp? This page is your starting point — it links the developer documentation and all API guides available in this help center.
Developer documentation
The full technical reference lives at docs.smartsupp.com. It covers:
Chat box JavaScript API — control the chat widget on your website: show/hide it, open it from your own button, set its position, language, or visitor variables.
REST API & data exports — access your Smartsupp data programmatically.
🟡 Requirement: API access is available on the PLUS, EXPERT, and ULTIMATE plans.
API guides in this help center
Advanced: chat box position via the JavaScript API — set the chat box position in code, including different positions for desktop and mobile.
Multi-language chat box — serve the chat box in different languages using the API.
Chat box in your mobile app — add the chat to a mobile app via the chat page link or the Mobile SDK.
Smartsupp installation — the chat code snippet and all installation methods.
Connect AI assistants (MCP)
Smartsupp also has an MCP connector, so you can work with your Smartsupp data from AI assistants:
💡 Need more help? Contact our support team — we're happy to assist!