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Connect Smartsupp to Claude

Connect your Smartsupp account to Claude and work with your live chat data using plain-language prompts.

Connect Smartsupp to Claude and work with your live chat data just by asking. Instead of clicking through the dashboard, you type a plain sentence — Claude finds the information, summarizes it, or performs the action for you.

We've broken the article into a few sections:

Before you start

  • You need the Claude Code app installed (desktop app or CLI).

  • You'll also need your Smartsupp login details — during the setup you'll sign in to your Smartsupp account to approve the connection.

💡 Tip: This guide is for Claude Code. If you use claude.ai (web) or another Claude client, add the connector in its settings (Connectors / Apps) with the same server URL https://mcp.smartsupp.com/mcp. Custom connectors on claude.ai require a paid plan (Pro, Max, Team, or Enterprise).

Connect Smartsupp to Claude

The connection has two parts: adding the server with one command, and a one-time authorization in your browser.

1. Add the MCP server. Run this command in Claude Code:

claude mcp add --transport http smartsupp https://mcp.smartsupp.com/mcp

2. Sign in. On the first connection, Claude opens a Smartsupp login page in your browser (OAuth). You confirm the access once and you're done — you approve the connection by logging in, and Claude never sees your Smartsupp password.

⚠️ Note: The authorization automatically uses the Smartsupp account you're currently logged into in your browser. If you manage more than one Smartsupp account, double-check you're logged into the right one before you authorize.

3. Verify it works. The tools load in a new session — start one and try a simple request, for example "List all agents on my Smartsupp account." If Claude replies with your agent list, the connection is up and running.

What you can do

Once connected, Claude can read your Smartsupp data and manage your inbox on your instruction. Here are the main things to try — just write them as a normal sentence:

Conversation overview

Find and summarize conversations without digging through your inbox.

  • "Show me the conversations from the last week."

  • "Summarize this conversation in three sentences."

  • "Which conversations are still open?"

Statistics

Pull the numbers for any period you choose.

  • "How many new conversations did we have last week?"

  • "How many conversations were closed in June?"

  • "Break down the new conversations day by day."

Contacts

Look up a customer and their details.

  • "Find the contact with the email jan@example.com."

  • "What tags does this customer have?"

  • "Does this contact have GDPR consent?"

Tags

Keep your inbox organized.

  • "Tag this conversation with Complaint."

  • "Create a new tag called VIP."

  • "Remove the Spam tag from this conversation."

Conversation management

Assign the right person and manage the flow of each conversation.

  • "Assign this conversation to the agent Marie."

  • "Reopen this conversation."

  • "Close this conversation."

Replies to the chat

React directly from Claude.

  • "Send to this conversation: Thank you for your patience, we're on it."

  • "Ask the customer whether they still need help."

💡 Ideas to try: A morning digest ("Summarize yesterday's conversations and highlight the ones that need a reply"), inbox triage ("Go through the open conversations and suggest which ones to tag as urgent"), or a quick report ("Compare the number of new conversations this week and last week").

Good to know

  • Claude works with your real Smartsupp data. You approve the access by logging in (OAuth) — Claude never sees your password.

  • Reading (overviews, statistics, contacts) is fully available.

  • Actions (replies, tags, assignments, opening/closing conversations) are only performed when you ask for them — you stay in control.

  • Tags use a fixed color palette that you choose from.

When something doesn't work

  • Connected the wrong account? Sign out of Smartsupp in your browser (or use an incognito window), disconnect the connector in Claude, then connect and authorize again.

  • Don't see the tools? Start a new session and check the connector with the /mcp command.

  • Windows: if the server doesn't show up, register it via a project .mcp.json file instead of the command.

  • Disconnecting: you can remove the connector anytime with claude mcp remove smartsupp.

What's next?

💡 Need more help? Contact our support team — we're happy to assist!

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