Smartsupp live chat and chatbots work with most platforms and technologies used to build websites today. However, some platforms don't allow custom JavaScript to be inserted into the page — and because the Smartsupp chat widget runs as a small JavaScript snippet, it can't be installed on those platforms.
This guide is divided into the following sections:
Platforms that don't support Smartsupp
Smartsupp can't be installed on the platforms below — they either block custom JavaScript entirely or strip third-party scripts on publish:
AMP — Accelerated Mobile Pages only allows a curated set of AMP-specific components, not arbitrary JavaScript like the Smartsupp widget.
Dribbble — a designer portfolio and community site that doesn't allow custom code on member profiles or shots.
Google Sites — Google blocks custom JavaScript on Google Sites for security reasons. See Google Sites for alternatives.
InVision — a design prototyping tool, not a public website host, so there's no place to add custom scripts.
SimpleSite — a beginner website builder that doesn't expose head/body code or custom HTML fields on its plans.
SmugMug — a photo-hosting and portfolio platform with restricted custom code support.
Note: Platform features change over time. If a platform on this list adds support for custom JavaScript or a Smartsupp app/integration, the chat will work there too — check the platform's current documentation if you're unsure.
What to do instead
If your current platform is on the list above, the simplest path is to switch to (or build a separate landing page on) a platform that does support custom JavaScript. Here are a few popular options that work seamlessly with Smartsupp:
WordPress — by far the most flexible option, with a one-click Smartsupp plugin.
Shopify — a leading e-commerce platform with simple Smartsupp installation.
Webnode — a website builder with built-in Smartsupp integration.
Weebly — a beginner-friendly website builder where you can paste the Smartsupp code.
WiX — a popular website builder that supports custom code on paid plans.
Related resources:
Download plugins — full list of supported platforms and integrations.
Installing Smartsupp — overview of all installation methods, including manual code insertion.
What's next?
Basic chat box settings — customize colors, position, welcome messages and more.
Chat box status — learn how the chat widget status works and how to control it.
Why don't I see the chat on my website? — solutions to the most common installation issues.
Download plugins — explore all available platform integrations.