Connect Smartsupp to the AI assistant you already use (Claude, ChatGPT or Gemini) and work with your inbox just by asking. Instead of clicking through conversations, you type a plain sentence and your assistant reads your real Smartsupp data to answer it.
💡 No coding needed in Claude or ChatGPT. You add Smartsupp in the app's settings and sign in with your normal Smartsupp account. There's no API key to create.
We've broken the article into a few sections:
What is MCP?
MCP (Model Context Protocol) is an open standard that lets AI assistants connect to the apps you use. Think of it as a USB-C port for AI: Smartsupp provides one connection point, and any assistant that supports MCP can plug into it. You connect once, and your assistant can work with your inbox whenever you ask.
What you can do with it
Start your day in seconds. Get a summary of what came in overnight and see which conversations still need a reply.
Find what customers said. Search conversations by customer, text, tag, agent or date, and read the full history without opening the inbox.
Get numbers on demand. Conversation volume and agent activity for any period you choose.
Keep the inbox tidy. Tag, assign, open and close conversations, and create or rename tags.
Reply and follow up. Send a message into a conversation, or email a conversation transcript.
Example prompts
Start your day
"Summarise yesterday's conversations and highlight the ones that still need a reply."
"Which conversations are still open?"
Find what customers said
"Find every conversation from last week that mentions a delayed delivery."
"Show me everything the customer jan@example.com has written to us."
"Summarise this conversation in three sentences before I reply."
Numbers on demand
"How many new conversations did we have last week compared with the week before?"
"Break down last month's conversations day by day."
Turn your inbox into a report
"Write a short report on this week's conversations for our Monday meeting: volume, the main topics customers asked about, and anything that needs attention."
Keep the inbox tidy and follow up
"Tag every open conversation about returns with Returns."
"Assign this conversation to Marie."
"Send to this conversation: Thank you for your patience, we're on it."
⚠️ Replies and actions are real. A message you send through your AI assistant lands in the customer's chat, and closing, assigning or tagging changes the inbox for your whole team. Read what your assistant is about to do before it goes ahead, especially when it acts on many conversations at once.
What stays in Smartsupp
The connection covers your inbox: conversations, contacts, tags, assignments and statistics. Everything else (chat box settings, Flows, Mira AI, managing agents and billing) stays in your Smartsupp dashboard.
How your data is handled
You sign in with your normal Smartsupp account. The connection uses OAuth, so your password is never shared with the AI tool.
There's no API key to manage. Nothing secret to paste into a settings file.
Your permissions apply. Your assistant sees only what you can see in your Smartsupp dashboard.
You can disconnect at any time in your AI tool's settings.
Conversations you let an AI tool read are processed by the provider of that tool. If they contain personal data, check the tool against your own data-protection rules.
What you need
Your Smartsupp plan | PLUS or higher |
The server address |
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Connect your tool
Connect Smartsupp to Claude — add it from the Claude Directory in a few clicks.
Connect Smartsupp to ChatGPT — step-by-step setup for ChatGPT.
Connect Smartsupp to Google Gemini — setup through the Gemini command line.
💡 Need more help? Contact our support team — we're happy to assist!