Connect Smartsupp to Claude and work with your live chat data just by asking. Instead of clicking through the dashboard, you type a plain sentence — Claude finds the information, summarizes it, or performs the action for you.

We've broken the article into a few sections:

Before you start

A Claude account — in your browser at claude.ai, in the desktop app, or on mobile.
You'll also need your Smartsupp login details — during the setup you'll sign in to your Smartsupp account to approve the connection.

🟡 Requirement: The Smartsupp MCP server is available on the PLUS plan and higher.

💡 Which Claude plan do I need? Connectors can be added on free as well as paid Claude plans; how many you can use at once depends on your plan with Anthropic.

Add Smartsupp from the Claude Directory

Smartsupp is listed in the Claude Directory, so you add it in a few clicks — no server URL to copy, no configuration file to edit.

1. Open the Smartsupp connector. Go to claude.ai/directory/smartsupp, or open the connector settings in Claude, browse the directory and search for Smartsupp.

2. Add it to your account. Click the button in the top-right corner of the connector page. If you're signed out of Claude, it reads Sign in to add and signs you in first.

3. Sign in to Smartsupp. Claude opens a Smartsupp login page (OAuth). You confirm the access once and you are done — you approve the connection by logging in, and Claude never sees your Smartsupp password.

4. Verify it works. Start a new chat and try a simple request, for example "List all agents on my Smartsupp account." If Claude replies with your agent list, the connection is up and running.

Claude Code (command line)

The connection has two parts: adding the server with one command, and a one-time authorization in your browser.

1. Add the MCP server. Run this command in Claude Code:

claude mcp add --transport http smartsupp https://mcp.smartsupp.com/mcp

2. Sign in. On the first connection, Claude opens a Smartsupp login page in your browser (OAuth). You confirm the access once and you're done — you approve the connection by logging in, and Claude never sees your Smartsupp password.

⚠️ Note: The authorization automatically uses the Smartsupp account you're currently logged into in your browser. If you manage more than one Smartsupp account, double-check you're logged into the right one before you authorize.

3. Verify it works. The tools load in a new session — start one and try a simple request, for example "List all agents on my Smartsupp account." If Claude replies with your agent list, the connection is up and running.

What you can do

Once connected, Claude can read your Smartsupp data and manage your inbox on your instruction. Here are the main things to try — just write them as a normal sentence:

"Summarise yesterday's conversations and highlight the ones that still need a reply."
"Which conversations are still open?"
"How many new conversations did we have last week compared with the week before?"

⚠️ Replies and actions are real. A message you send through your AI assistant lands in the customer's chat, and closing, assigning or tagging changes the inbox for your whole team. Read what your assistant is about to do before it goes ahead, especially when it acts on many conversations at once.

💡 More example prompts, what stays in Smartsupp and how your data is handled: Work with your Smartsupp inbox from your AI assistant.

Good to know

Claude works with your real Smartsupp data. You approve the access by logging in (OAuth) — Claude never sees your password.
Reading (overviews, statistics, contacts) is fully available.
Actions (replies, tags, assignments, opening/closing conversations) are only performed when you ask for them — you stay in control.
Tags use a fixed color palette that you choose from.

When something doesn't work

Connected the wrong account? Sign out of Smartsupp in your browser (or use an incognito window), disconnect the connector in Claude, then connect and authorize again.
Don't see the tools? Start a new session and check the connector with the /mcp command.
Windows: if the server doesn't show up, register it via a project .mcp.json file instead of the command.
Disconnecting: you can remove the connector anytime with claude mcp remove smartsupp.

What's next?

Connect Smartsupp to ChatGPT — the same connector for ChatGPT users.
Dashboard Overview — get to know the Smartsupp dashboard and its key sections.
Inbox – general settings — categories, channels, notifications, and filtering.

💡 Need more help? Contact our support team — we're happy to assist!