Connect Smartsupp to ChatGPT and work with your live chat data just by asking. Instead of clicking through the dashboard, you type a plain sentence — ChatGPT finds the information, summarizes it, or performs the action for you.
We've broken the article into a few sections:
Before you start
🟡 Requirement: You need a paid ChatGPT plan (Plus, Pro, Business, or Enterprise). Custom plugins are not available on the free ChatGPT plan.
🟡 Requirement: The Smartsupp MCP server is available on the PLUS plan and higher.
You'll also need your Smartsupp login details — during the setup you'll sign in to your Smartsupp account to approve the connection.
Connect Smartsupp to ChatGPT
1. Open Settings. In ChatGPT, click your account in the bottom-left corner and select Settings.
2. Go to Plugins. In the Settings menu, open Plugins and click Browse plugins.
3. Add a new plugin. On the Plugins page, click the + button next to the search bar and use the following values:
Name: Smartsupp
Connection: keep the switch on Server URL (not Tunnel)
URL:
https://mcp.smartsupp.com/mcpAuthentication: OAuth
Tick "I understand and want to continue" and click Create.
4. Authorize the connection. ChatGPT redirects you to a Smartsupp login page in your browser. Sign in to approve the access — you approve the connection by logging in, and ChatGPT never sees your Smartsupp password.
⚠️ Note: The authorization automatically uses the Smartsupp account you're currently logged into in your browser. If you manage more than one Smartsupp account, double-check you're logged into the right one before you authorize.
5. Verify it works. Open a new chat and try a simple request, for example "List all agents on my Smartsupp account." If ChatGPT replies with your agent list, the connection is up and running.
What you can do
Once connected, ChatGPT can read your Smartsupp data and manage your inbox on your instruction. Here are the main things to try — just write them as a normal sentence:
"Summarise yesterday's conversations and highlight the ones that still need a reply."
"Which conversations are still open?"
"How many new conversations did we have last week compared with the week before?"
⚠️ Replies and actions are real. A message you send through your AI assistant lands in the customer's chat, and closing, assigning or tagging changes the inbox for your whole team. Read what your assistant is about to do before it goes ahead, especially when it acts on many conversations at once.
💡 More example prompts, what stays in Smartsupp and how your data is handled: Work with your Smartsupp inbox from your AI assistant.
Good to know
ChatGPT works with your real Smartsupp data. You approve the access by logging in (OAuth) — ChatGPT never sees your password.
Reading (overviews, statistics, contacts) is fully available.
Actions (replies, tags, assignments, opening/closing conversations) are only performed when you ask for them — you stay in control.
Occasionally ChatGPT's own safety checks may decline a request before it reaches Smartsupp. If that happens, rephrase the request and try again.
What's next?
Connect Smartsupp to Claude — the same connector for Claude users.
Dashboard Overview — get to know the Smartsupp dashboard and its key sections.
Inbox – general settings — categories, channels, notifications, and filtering.
Contacts — manage the people who've contacted you.
💡 Need more help? Contact our support team — we're happy to assist!