Jimdo is a website builder that lets you add custom code through its Head settings. This guide shows you how to add the Smartsupp chat widget to your Jimdo website in just a few steps.
We've broken the guide into the following sections:
Copy the Smartsupp code
Find your unique Smartsupp chat code in the dashboard under Settings > Chatbox > Installation > Insert code. Copy the entire code snippet.
Paste the code into Jimdo
Log in to your Jimdo account and open your website editor. Navigate to Settings > Head and paste the Smartsupp code into the Head field.
Click Save to apply the changes.
Verify the installation
Open your Jimdo website in a new browser tab and refresh the page. The Smartsupp chat widget should now be visible in the corner of your site.
Tip: If you don't see the chat widget, try clearing your browser cache or opening your site in an incognito window. Also make sure you saved the changes in Jimdo's Head settings.
Related resources:
Smartsupp installation — full overview of all installation methods.
Multi-language chat box — set up the chat widget in multiple languages.
What's next?
Basic chat box settings — Customize colors, position, welcome messages, and more.
Chat box status — Learn how the chat widget status works and how to control it.
Why can't I see the chat on my website? — Troubleshoot the most common installation issues.
Download plugins — Explore all available platform integrations.