On a paid plan (SOLO, PLUS, EXPERT or ULTIMATE), use the chat in your Smartsupp dashboard to reach our Customer Support team; EXPERT and ULTIMATE get priority support. Live support isn't available on the Free plan, but you can use the Help Center, the blog, the academy and our AI assistant Smarty anytime.
We've broken the article into a few sections:
I have a Free account
On the Free plan you can find answers anytime using our self-service resources:
Our Help center
The Smartsupp blog
Smarty, our AI chatbot, available on our website and in the Help Center
Note: Live Customer Support is available only on paid plans. To chat with our team, you'll need one of our packages.
I have a SOLO or PLUS package
With the SOLO or PLUS package (Legacy: Standard), you can contact our Customer Support whenever you have a question. Just use the chat in your Smartsupp dashboard — and all the self-service resources above are still available too.
I have an EXPERT or ULTIMATE package
As an EXPERT customer (Legacy: PRO), you get priority support from our team. Contact us through the chat in your Smartsupp dashboard, and use the self-service resources above anytime as well.
What's next?
Help center — browse guides and tutorials for every feature.
Smartsupp academy — learn how to get the most out of Smartsupp.
Smartsupp blog — tips, news, and best practices.
💡 Need more help? Contact our support team — we're happy to assist!