Is your chat box not loading, or are messages not coming through? Before you start troubleshooting your own setup, check whether the problem is on our side. Our status page shows the current state of every part of Smartsupp in real time.
What the status page shows
The status page lists every part of Smartsupp with its current status. When everything works normally, each one shows Operational. For each one you can also see:
Uptime — the share of time the service was available, shown as a percentage and as an uptime graph.
Notice history — past incidents for that service. Click Show history to see all earlier notices.
The Recent notices section at the bottom of the page shows any incidents reported in the last 7 days.
💡 Tip: If everything on the status page shows Operational but something still isn't working for you, the cause is probably specific to your account or website. Check Troubleshooting: Best practices or contact our support team.
Which services we monitor
Services on the status page are grouped like this:
Live chat — Chat widget, Messaging
Dashboard & apps — Dashboard, Login, Mobile push notifications, Email notifications, Reports & statistics, Billing
AI & automation — Mira AI, Chatbots & automations
Channels — Email inbox; Messenger, Instagram & WhatsApp
Developers & integrations — REST API, MCP server, E-commerce integrations
Website & help — Website, Help center & docs
Get notified about incidents
You don't have to keep checking the page. Click Subscribe to updates on the status page and choose how you want to be notified:
Email — we'll send you an email when an incident is reported or resolved.
Webhook — your own system receives the updates automatically, which is useful for developers and agencies.
You can also switch the status page language or turn on dark mode in the page footer.