The widget status switches between online and offline based on your agents' availability. To provide 24/7 support for your visitors, you can use the Mira AI chatbot — it can remain available even when your agents are offline.
In this article, you'll learn:
what the widget status is and how it differs from the AI status,
when your Mira AI chatbot is available to visitors,
where to change the AI status settings.
💡 Available to all Mira AI chatbot users — no additional setup required.
Mira AI availability options
There are four options for setting when your Mira AI chatbot is available to visitors:
Same time as agents — Mira AI replies alongside your live agents whenever the widget is online.
Immediately available when agents are offline — Mira AI takes over the conversation the moment your live agents go offline.
Available with a delay — Mira AI activates after a delay based on your Welcome Message settings.
Available after the visitor's first message — Mira AI activates only when a visitor sends a message.
Note: The availability of these options also depends on the Office hours settings configured in your dashboard.
When is Mira AI available to visitors?
The widget status visitors see depends on the combination of your agents' availability and the Mira AI status setting:
Widget status (agent availability) | Mira AI status | What visitors see |
Online 🟢 | Online 🟢 | Online 🟢 |
Offline 🔴 | Online 🟢 (immediately) | Online 🟢 |
Offline 🔴 | Online 🟢 (with delay) | Offline 🔴 → Online 🟢 |
Offline 🔴 | Offline 🔴 | Offline 🔴 |
How to change Mira AI status
Go to your Smartsupp dashboard and select the Mira AI tab (wand icon).
Choose the Mira AI chatbot you want to edit.
In the left-hand column, select Advanced settings.
Choose one of the four available options (for best results, we recommend the first option).
Save your changes and publish the Mira AI chatbot.
Review your Office hours settings to ensure they align with your availability preferences.
That's it! Your Mira AI chatbot is now ready to respond to visitor queries according to your preferences.
What's next?
Introduction to Mira AI Shopping Assistant — full setup from scratch.
Discover Mira AI Welcome Message — set up the welcome message that controls the delayed-availability option.
How to start training Mira AI — extend Mira's knowledge with custom Q&A pairs.
Mira AI Shopping Assistant FAQ — answers to the most common questions about Mira AI.
💡 Need more help? Contact our support team — we're happy to assist!