Mira AI Welcome Message greets your website visitors automatically — either with an AI-generated message that adapts to your brand, or with a custom greeting you write yourself. It's part of Mira AI and helps you break the ice with every new visitor.
We've broken the guide into the following sections:
Before you start
A few things worth knowing before you turn on the Welcome Message.
Where it lives: the Welcome Message is configured directly inside the AI assistant: Mira AI → your assistant → Settings → Welcome message (not the main dashboard Settings).
Two flavors: let the AI generate the greeting from your Knowledge base & Persona settings, or write your own custom message (up to 500 characters).
Buttons: add up to 5 clickable topics under the greeting, so visitors can start a conversation with one click.
Independent greeting: for a greeting that works independently of Mira AI, use Automatic messages (in the Automation section).
Multilingual: set a default language and let Smartsupp auto-translate the greeting based on the visitor's language.
Tip: Want to learn about classic automatic messages? See Automatic messages — they work alongside the Mira AI Welcome Message.
⚠️ Heads up: Active Automatic messages can interfere with the AI assistant and its welcome message. For smooth operation we recommend turning them off — the builder shows a warning with a Manage link when this is the case.
Set up the Welcome Message
Four short steps from off to live.
Step 1 — Enable the Welcome Message
Open the Mira AI section and click the AI assistant you want to edit:
Then in its menu, go to Mira AI → your assistant → Settings → Welcome message (not the main dashboard Settings). Choose the message type (Disabled turns the greeting off):
AI welcome message — generated by the AI and adapted to your tone of voice, using your Knowledge base and Persona settings. Each greeting may vary slightly.
Custom welcome message — write your own greeting in the text area below (up to 500 characters).
Step 2 — Language settings
Pick a default language for the greeting. Optionally enable Translate Welcome message and buttons, and Smartsupp will automatically adapt the greeting and its buttons to each visitor's language.
Step 3 — Add buttons
Visitors often don't know what to ask, so they never start a chat. Buttons under the welcome message give them ready-made topics, for example 🎉 Discounts and offers. One click and the AI agent replies right away.
Turn on the Buttons switch and set up each button:
Button text: what visitors see on the button, up to 40 characters. Click the smiley inside the field to add an emoji, or pick No emoji.
Message for the AI agent (optional): a hidden question sent when the visitor clicks the button, up to 200 characters. It gives the AI agent more context, so it answers more precisely. If you leave it empty, the button text is sent instead.
Click Add button to add another one (up to 5). Drag a button by its handle to change the order, or click × to delete it.
How the buttons work in the chat:
They appear under the welcome message, both in the pop-up above the chat button and in the open chat. The pop-up shows up to 2 rows of buttons, and the rest are hidden under +N, which opens the chat with all buttons.
When a visitor clicks a button, the chat opens and the message for the AI agent (or the button text) is sent as the visitor's message.
The buttons disappear once the visitor clicks any of them or writes their own first message.
🟡 Good to know: Buttons work only together with a welcome message. If the welcome message is set to Disabled, buttons aren't shown. Buttons are off by default and go live only after you publish the assistant.
Step 4 — Advanced settings & publish
The welcome message appears once the visitor has spent a short while on your site (10 seconds by default). Click Advanced settings to open the assistant's Triggers settings, where you can adjust the delay and fine-tune when, where, and to whom the message appears.
Don't forget: after any change, click Publish changes at the top — the Welcome Message goes live only after the assistant is published.
Tips for good buttons
Pick the topics your visitors ask about most, such as discounts, shipping, returns or sizes.
Keep the button text short and clear. A matching emoji helps visitors scan the options.
Write the message for the AI agent as a full question, the way a visitor would ask it. For example, under 🎉 Discounts and offers: "Do you have any discounts or products on sale right now?"
Put the most important topics first, because the pop-up shows only the first 2 rows.
Make sure your knowledge base covers these topics, so the AI agent can answer them well. See How to start training Mira AI.
What's next?
Introduction to Mira AI Shopping Assistant — set up Mira AI from scratch.
How to start training Mira AI — fine-tune the AI's answers.
Automatic messages — classic non-AI automatic messages.
Mira AI Satisfaction rating — track how visitors react to Mira AI.