You can share files with your visitors right in the chat. To keep everyone safe from viruses and harmful files, Smartsupp only allows certain file types and sizes. Here's what you can send.
We've broken the article into a few sections:
Allowed file types
To protect you against viruses, harmful software, and other dangerous files, Smartsupp only allows these file types to be sent:
Documents: .doc, .docx, .pdf, .txt, .xml, .csv
Presentations: .ppt, .pptx, .pps, .ppsx, .key
Spreadsheets: .xls, .xlsx
Images: all common image formats (JPG, PNG, GIF, and more)
Video: .mp4, .mov
Maximum file size
Each attachment can be up to 20 MB.
💡 Need to send something bigger? Upload the file to Google Drive or Dropbox and send your customer the link in the chat.
Can visitors send files?
Yes. Once a visitor has sent their first message, a paperclip icon appears next to the message field in the chat box. The visitor can use it to attach photos, documents or videos, and you'll see them directly in the conversation. There's nothing you need to set up.
If you use Mira AI, the paperclip appears after Mira hands the conversation over to your team or after an agent takes it over. While the visitor is chatting with Mira, attachments aren't available.
File types: images (JPG, PNG, GIF, BMP, HEIC, WEBP), PDF, Word, Excel and PowerPoint documents, TXT, CSV and XML files, and MP4 or MOV videos.
Size: up to 20 MB per file and up to 5 files at once.
First message: the visitor's first message has to be text. They can attach files right after that.
What's next?
Inbox – general settings — categories, channels, notifications, and filtering.
Contacts — manage the people who've contacted you.
Dashboard language — change the language of your dashboard.
💡 Need more help? Contact our support team — we're happy to assist!