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Why can't I see the dashboard?

Understand why you can't see your Smartsupp dashboard and find quick solutions.

If you log in to your Dashboard and only see a blank page, it's usually a security setting — like a firewall — blocking one of our domains. This article shows you which domains to whitelist and how to find the one causing the problem.

We've broken the article into a few sections:


Whitelist our domains

Check your security settings (for example your firewall) and whitelist all of our domains. The easiest way is to send this list to your IT department:

  • smartsupp.com

  • smartsuppchat.com

  • smartsuppcdn.com


Find the blocked domain

To see exactly which domain is causing the issue, open the Chrome console by pressing Ctrl + Shift + J and look for the blocked requests. This tells you (and your IT team) which domain still needs to be whitelisted.


What's next?

💡 Need more help? Contact our support team — we're happy to assist!

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