The Smartsupp chat box offers various features to enhance user interaction, but there are certain limitations regarding customization, particularly for branding and interface elements. Below is an overview of these limitations and the conditions under which they apply.

The "Powered by Smartsupp" branding is a fixed feature on the Basic plan and cannot be removed. For users who wish to remove this branding, the Ultimate plan is required. The Ultimate plan provides advanced customization options, including the ability to remove the watermark and make other modifications to the chat box.

On iOS devices, the Smartsupp chat box includes an options icon at the top, along with the "Powered by Smartsupp" branding. These elements are fixed and cannot be disabled or hidden, regardless of the plan. This limitation is specific to the iOS platform and applies to all users.

Customization options, such as branding removal, are tied to specific subscription plans. While the Basic plan includes the "Powered by Smartsupp" branding as a default feature, upgrading to the Ultimate plan unlocks the ability to remove this branding and access additional customization features.

In summary, the customization of the Smartsupp chat box is limited by both the subscription plan and the platform being used. Users on the Basic plan or using iOS devices will encounter fixed elements, such as the "Powered by Smartsupp" branding and the options icon, which cannot be removed. For greater customization, including branding removal, the Ultimate plan is required.