Senden Sie eine Kopie aller Chat-Konversationen an Ihren Server.

Diese Funktion ist nur im EXPERT-Paket (Legacy: PRO) verfügbar.

Wie es funktioniert

Die Kopie aller abgeschlossenen Chat-Konversationen, verpassten Konversationen und Offline-Nachrichten wird im JSON-Format in Echtzeit an eine URL Ihrer Wahl gesendet. Sie können dann alle Smartsupp-Konversationen auf Ihrem Server verarbeiten und in ein System eines Drittanbieters Ihrer Wahl (CRM, Helpdesk usw.) exportieren.

Aktivieren Sie den POST-Hook

Senden Sie eine E-Mail an support@smartsupp.com, wo Sie Ihre benutzerdefinierte URL angeben. Wir werden festlegen, dass alle Chat-Konversationen an diese URL gesendet werden.

Handle requests

Im Folgenden erfahren Sie, wie Sie JSON-Anforderungen mithilfe eines PHP-Skripts verarbeiten.

PHP Skript

$data = file_get_contents('php://input');// store datafile_put_contents('data.json', $data);// or parse and process$json = json_decode($data);

JSON-Anforderung

{"accountId": 208,"beginAt": 1427470439703,"endAt": 1427470476687,"channel": {"id": 55039,"isChat": true,"isMissed": false,"isTriggered": true,"isOffline": false,"isCompleted": true,"isDropped": false,"duration": 36,"avgResponse": 14,"firstResponse": 14,"messagesCount": 5,"wordsCount": 11,"rating": 5,"ratingDesc": ""},"visitor":{"id": 27671,"name": "Dusan Kmet","email": "dusan@domain.com","note": "VIP customer","group": null,"ipAddress": "89.235.0.55","city": "Czech Republic","countryCode": "CZ","country": "Brno","userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.89 Safari/537.36","platform": "MacIntel","referer": "","variables": {"chatId":{ "label":"Chat ID", "value":208 },"chatPackage":{ "label":"Chat Package", "value":"pro" },"userId":{ "label":"User ID", "value":"1234" }}},"paths":[{"url": "http://developers.smartsupp.com/smartsupp/hook-post","title": "POST Hook · Smartsupp"}, {"url": "http://developers.smartsupp.com","title": "API · Smartsupp"}],"messages":[{"type": "visitor","from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015","content": "Hello","sentAt": 1427470439703,"triggeredBy": null}, {"type": "system","name": "John Doe","from": "agent:3","content": "agent.join","sentAt": 1427470446219,"triggeredBy": null}, {"type": "agent","name": "","from": "system","content": "This is triggered message","sentAt": 1427470449706,"triggeredBy": "Test Trigger"}, {"type": "agent","name": "John Doe","from": "agent:3","content": "Hi, how can i help you ?","sentAt": 1427470453772,"triggeredBy": null}, {"type": "visitor","name": "Dusan Kmet","from": "visitor:mxTiqn9adr2h39kmzAJ0FeaTGFJhmjio0R41491503012015","content": "tanks.","sentAt": 1427470473124,"triggeredBy": null}, {"type": "system","name": "Dusan Kmet","from": "system","content": "close.visitorClose","sentAt": 1427470476687,"triggeredBy": null}]}

Request values

Sehen Sie die verfügbaren Anforderungswerte.

name	type	description
`accountId`	int	Account id
`beginAt`	int	Timestamp of conversation start
`endAt`	int	Timestamp of conversation end
`channel`	object	Channel info
`channel.id`	int	Id of channel
`channel.isChat`	boolean	True if visitor and agent send message
`channel.isMissed`	boolean	True if agent don't respond to last visitor message
`channel.isTriggered`	boolean	True if chat has at least one trigger message
`channel.isOffline`	boolean	True chat was offline chat (visitor send offline message)
`channel.isCompleted`	boolean	True chat was closed and visitor has response by agent on every message.
`channel.isDropped`	boolean	True chat was dropped.
`channel.duration`	int	Num of seconds.
`channel.avgResponse`	int	Num of seconds.
`channel.firstResponse`	int	Num of seconds.
`channel.messagesCount`	int	Num of messages in chat.
`channel.wordsCount`	int	Num of words in chat.
`channel.rating`	int	Chat rating (null if visitor don't send rating).
`channel.ratingDesc`	string	Chat rating comment (null if visitor don't send rating).
`visitor`	object	Visitor info
`paths`	object[]	List of paths
`messages`	object[]	List of messages

Export in ein System eines Drittanbieters