If a customer writes to you via live chat while you were offline, you can set a notification to be sent to your email. You can also set to receive an email notification for missed conversations. It will be sent while you are online, but your customer left your website before you were able to reply. You can turn these notifications on or off in Settings → Profile → Notifications.
Who receives the notifications
When activated, email notifications for offline messages and missed conversations are sent to all the email addresses of active agents on the account by default.
Note: As the email integration is already available in the new version of Smartsupp, offline messages, missed conversations are now always sent to the agent's email. Every agent can change their email of destination in their Profile here. The new destination email will also be the login email to Smartsupp. If you sign in with Google or Apple, your login stays the same and changing this email only affects where notifications are delivered.
Notifications for new contacts
Additionally, you can enable Email notifications for new contacts, which will notify you as soon as a new contact is created via leadgen Flow (formerly chatbots) or contact form. This feature ensures you are promptly informed of potential new leads or inquiries.