Sound notifications let you hear when a new chat or message arrives, even when the Smartsupp dashboard isn't in the foreground. This article shows how to turn them on in Smartsupp and how to allow sound in your browser and system.

We've broken the article into a few sections:

To enable sound notifications, just go to the Notifications(1) and enable the Sound notifications(2). Do not forget to save the settings(3).

There is also an option to receive notifications when you are offline.

To check if you have notifications enabled in Chrome, first, open Smartsupp dashboard, click on the lock icon (1), next to the address bar and check if you have the “Sound” and “Notifications”(2) allowed.

To check if you have sound notifications enabled in Firefox, first, open Smartsupp dashboard, click on the info icon (1) next to the address bar and check if you have the “Autoplay sound” and “Send notifications”(2) allowed.

If you’ve previously disabled the autoplay, you will need to enable it in the Firefox Options(1) > Privacy & Security(2) > Permissions(3). You can disable the “Block websites from automatically playing sound”(4) option, or create an Exception(5) for www.smartsupp.com

In Safari you’ll find these options by clicking on Safari(1) > Preferences(2) > Websites(3) > Auto-Play(4). Find Smartsupp on the list of currently opened websites and select Allow all Auto-Play(5).

To check if you have notifications enabled in Edge, first, open Smartsupp dashboard, click on the lock icon (1), next to the address bar and check if you have Notifications(2) allowed.

If you are using Windows 10, it may be necessary to enable the notifications in the notification settings of the operating system. You can see how to do it on this link.

In Windows, you can right-click on the volume button > open volume mixer and check settings for browsers. Also, don't forget to turn your speakers on :-)