Sound notifications let you hear when a new chat or message arrives, even when the Smartsupp dashboard isn't in the foreground. This article shows how to turn them on in Smartsupp and how to allow sound in your browser and system.

We've broken the article into a few sections:

To enable sound notifications, click your profile picture in the bottom-left corner, open Notifications and turn on the Sound notifications switch. You can also pick a sound for a new chat, a new message in the active chat and a new visitor on your website. The settings are saved automatically.

There is also an option to receive notifications when you are offline.

Your browser also needs to allow app.smartsupp.com to play sound and show notifications. Here is where to check it in the most common browsers. If notifications still don't arrive, see How to avoid missing notifications in browser? (Chrome / Edge).

Open the Smartsupp dashboard, click the View site information icon to the left of the web address and open Site settings. Make sure Sound and Notifications are set to Allow. The changes are saved automatically.

Firefox blocks media with sound by default. Go to Settings → Permissions and data (Privacy & Security in older versions) → Permissions, click the > button next to Autoplay, set Default for all websites to Allow Audio and Video and click Save Changes. In the same section, open Notifications and make sure app.smartsupp.com is set to Allow. You can also change both permissions for the dashboard only by clicking the permissions icon in the address bar while the dashboard is open.

Go to Safari → Settings → Websites → Auto-Play, find app.smartsupp.com in the list and choose Allow All Auto-Play. While the dashboard is open, you can also click the Page menu in the address field, choose Website Settings and set Auto-Play there.

Open the Smartsupp dashboard, click the View site information icon to the left of the address bar and open Permissions for this site. Set Notifications and Sound to Allow. All site permissions are also available under Settings and more → Settings → Privacy, search, and services → Site permissions.

If you are using Windows, it may also be necessary to enable notifications in the notification settings of the operating system. You can see how to do it on this link.

In Windows, right-click the speaker icon on the taskbar, choose Open volume mixer and check that your browser isn't muted or turned down. Also, don't forget to turn your speakers on :-)