Want to add Smartsupp live chat to your PrestaShop store? This guide covers all available installation methods — from the official module for PrestaShop 1.7+ to manual code integration for older versions.
We've broken the guide into the following sections:
Option 1: Install using the PrestaShop module (recommended)
The easiest way to add Smartsupp to your PrestaShop store is with our official module. It works with PrestaShop 1.7 and 8.0 — no coding needed.
Download the module
Download the Smartsupp Live Chat module from the PrestaShop Addons marketplace as a .ZIP file.
Upload the module
In your PrestaShop admin panel, go to Modules > Upload a module and upload the .ZIP file. The module will install automatically. When finished, click Configure.
Configure and log in
After installation, the Smartsupp configuration page will open. If not, go to Modules > Installed Modules, search for Smartsupp and click Configure.
You can Create free account or Connect existing account. Log in with your Smartsupp credentials to link your account.
If everything is set up correctly, you'll see the confirmation screen below. The Smartsupp chat widget will now appear on your store.
Refresh the cache
After installation, go to Advanced Parameters > Performance and click the Refresh icon to clear the cache. Then open your store's homepage and refresh the page — the Smartsupp chat widget should now be visible.
Tip: The module method is the fastest and safest way to install Smartsupp on PrestaShop. Updates are managed automatically through the PrestaShop Addons marketplace.
Option 2: Manual code installation (PrestaShop 1.6)
PrestaShop 1.6 is no longer supported with the official module. You'll need to insert the Smartsupp chat code manually into your theme files.
Note: Editing theme files directly can break your store if not done correctly. If you're not comfortable with code, ask your web developer for help.
Copy the chat code
Find your unique Smartsupp chat code in the dashboard under Settings > Chatbox > Installation > Insert code.
Paste the code into your theme
In your PrestaShop admin panel, navigate to Preferences > Themes and locate the header.tpl file in your theme directory. Paste the Smartsupp chat code inside the <head>...</head> section. Save the file, then clear the PrestaShop cache under Advanced Parameters > Performance.
Important notes
Version compatibility
Smartsupp is fully compatible with PrestaShop 8.0 and 1.7. For PrestaShop 1.6, the official module is no longer available — use the manual installation method described above. PrestaShop 1.5 and earlier versions are no longer officially supported.
Note: If you use a Google account to sign in to Smartsupp, you won't be able to log in directly through the PrestaShop module. You can either insert the chat code manually or click "Forgot password" in Smartsupp to set up email-based login.
Note: If the chat widget doesn't appear after installation, try clearing your PrestaShop cache (Advanced Parameters > Performance > Clear Cache) and refreshing your website. If the issue persists, reinstall the module.
Related resources:
Smartsupp installation — complete overview of all installation methods.
Google Tag Manager — alternative installation method using GTM.
What's next?
Basic chat box settings — Customize colors, position, welcome messages and more.
Chat box status — Learn how the chat widget status works and how to control it.
Why can't I see the chat on my website? — Troubleshoot common installation issues.
Download plugins — Browse all available platform integrations.
💡 Need more help? Contact our support team — we're happy to help!