Lightspeed is an all-in-one commerce platform for retail and e-commerce. To install Smartsupp on a Lightspeed eCom store, paste the Smartsupp chat code into the Web Extras (or Tracking codes) section in your Lightspeed admin.
This guide is divided into the following sections:
Open the code section in Lightspeed
Sign in to your Lightspeed admin and navigate to Settings → Web Extras (in some setups labelled Tracking codes or Custom code). This is where you'll add the Smartsupp tracking code so it loads on every page of your store.
Paste the Smartsupp code
Copy your Smartsupp chat code from the Smartsupp dashboard → Settings → Chat box → Chat code. Paste the entire code into the Web Extras field (head or body section) in Lightspeed and save your changes.
Verify the installation
Open your Lightspeed store in a new browser tab and refresh the page. The Smartsupp chat widget should appear in the corner of your store. Then sign in to the Smartsupp dashboard to start chatting with visitors.
Tip: If the chat widget doesn't appear, clear your browser cache or open the store in incognito mode. Make sure you saved the code in the right Web Extras field. Still nothing? See Why don't I see the chat on my website?
Related resources:
Installing Smartsupp — full overview of all installation methods, including manual code insertion.
Why don't I see the chat on my website? — solutions to the most common installation issues.
What's next?
Basic chat box settings — customize colors, position, welcome messages and more.
Chat box status — learn how the chat widget status works and how to control it.
Why don't I see the chat on my website? — solutions to the most common installation issues.
Download plugins — explore all available platform integrations.