Shortcuts are pre-designed texts that you use repeatedly and send with just one click. They can be for example greetings or answers to the most frequent questions. Shortcuts can make your customer service significantly faster and more efficient because they allow you to stop typing the same message over and over again.

You can open shortcuts by clicking on your profile picture in the left corner and then on the button "Shortcuts". To create a new shortcut just click on the button "Add shortcut".

First, enter the shortcut name that will trigger the shortcut text. The shorter, the better because that way it can be easily memorable. Then, continue by writing down the shortcut text which you'll be sending in your conversations.

Then, select what type of shortcut you would like to create. You can choose between a personal and a team shortcut.

Save the shortcut by clicking on the "Save" button.