Smartsupp gives you two ways to automate conversations: Flows (formerly chatbots) — rule-based scenarios built from predefined steps — and Mira AI — an AI assistant that answers in natural language using your website and product data. Here's how they differ and when to pick which.
The difference at a glance
| Flows | Mira AI |
How it works | A scenario you design in advance: triggers, branches, and buttons. | AI-generated answers based on your knowledge sources (web scrape, product feed, custom texts). |
What it can answer | Only what you built into the flow. | Open questions in natural language — in the visitor's language. |
Where you set it up | Automations → Flows | Mira AI |
Availability | PLUS plan and higher. | Add-on to any plan, from €16/mo. |
Conversations | Flow conversations have their own monthly volume; extra packs can be purchased in Billing. | 100 AI conversations per month, expandable up to 5,000. |
Handover to an agent | Add the Connect with operator step into your flow. | Built in — configure it under Settings → Handover. |
When to choose which
Choose Flows when you want full control over every step — guided menus, lead collection, routing to the right team, and answers you approve word for word.
Choose Mira AI when visitors ask open questions — it answers from your website and product feed, recommends products, and speaks every language with no scripting.
Can they run together?
No — Mira AI and a classic Flow can't be active on the same website at the same time. Activate the one that fits your use case and deactivate the other.
Note: Mira AI is not a Flow. Classic chatbots were renamed to Flows, while Mira AI is a standalone AI assistant with its own section in the dashboard.
What's next?
Flows — build your first Flow step by step.
Introduction to Mira AI Shopping Assistant — set Mira AI up from scratch.
Which package should I choose? — plans, limits, and the Mira AI add-on.