If you are experiencing issues with your Chrome/Edge browser tab is discarding after some time and the Smartsupp is not updated (this is caused by the browser, since it needs too much RAM), we recommend following these steps, which will prevent this:
We've broken the article into a few sections:
How to fix it
Here you can find a Chrome extension for Disabling automatic tab discarding (this extension can be used also in the Edge browser)
Install the extension to your Google Chrome / Edge browser
After installing this extension:
tab discarding will be disabled for all Chrome / Edge browser tabs
it will automatically disable tab discarding even when you close or reopen your browser
Note: If you have more Chrome profiles, you have to install the extension separately for each of the profiles.
What's next?
Desktop notifications — get a pop-up on your screen for new chats and messages.
Sound notifications — hear new chats and messages even when the dashboard isn't in the foreground.
Supported browsers — browsers and versions that work with Smartsupp.