Chrome and Edge can put inactive tabs to sleep to save memory, and a sleeping Smartsupp tab stops updating, so notifications don't arrive. To prevent it, install an extension that disables automatic tab discarding. It works in both Chrome and Edge and has to be installed in each browser profile separately.
We've broken the article into a few sections:
How to fix it
Here you can find a Chrome extension for Disabling automatic tab discarding (this extension can be used also in the Edge browser)
Install the extension to your Google Chrome / Edge browser
After installing this extension:
tab discarding will be disabled for all Chrome / Edge browser tabs
it will automatically disable tab discarding even when you close or reopen your browser
Note: If you have more Chrome profiles, you have to install the extension separately for each of the profiles.
What's next?
Desktop notifications — get a pop-up on your screen for new chats and messages.
Sound notifications — hear new chats and messages even when the dashboard isn't in the foreground.
Supported browsers — browsers and versions that work with Smartsupp.